Customer Service Representative-I (Financial Assistance Counselor) - PFS (Remote)

Remote Jobs; Farmington Hills (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare services provider is looking for a customer service representative to support billing inquiries and enhance patient satisfaction. This remote position offers up to $28.82 per hour and opportunities for career growth. Ideal candidates will have at least one year of experience in revenue cycle functions and must demonstrate strong communication skills. Join a supportive and collaborative team dedicated to compassionate care.

Benefits

Flexible schedule

Career advancement opportunities

Supportive work environment

Qualifications

• 1+ year of experience in revenue cycle functions in healthcare.
• Strong customer service skills with prior service/call center experience.
• Basic understanding of Microsoft Office programs.

Responsibilities

• Handle customer service activities related to self-pay and insurance billing.
• Assist patients with resolving billing issues including payment plans.
• Document complaints and interactions in appropriate systems.

Skills

Customer service skills

Verbal communication

Written communication

Analytical skills

Education

High school diploma or Associate's degree in Accounting or Business Administration

Tools

Microsoft Office

Job description

Why consider this job opportunity

• Salary up to $28.82 per hour
• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule
• Supportive and collaborative work environment
• Chance to make a positive impact on patient satisfaction and service quality

What to Expect (Job Responsibilities)

• Handle customer service activities related to self-pay and insurance billing inquiries as part of the revenue cycle process
• Assist patients in resolving billing issues, including setting up payment plans and responding to inquiries
• Document customer complaints, interactions, and actions taken in appropriate systems
• Track trends in customer service encounters and recommend resolutions to the supervisor
• Communicate and follow up on customer service activities to ensure timely reporting to stakeholders

What is Required (Qualifications)

• High school diploma or Associate's degree in Accounting, Business Administration, or related field
• At least one (1) year of experience in revenue cycle functions within a healthcare setting
• Previous service/call center experience with strong customer service skills
• Excellent verbal and written communication skills
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel

How to Stand Out (Preferred Qualifications)

• Experience in a complex, multi-site healthcare environment
• Completion of regulatory/mandatory certifications and skills validation competencies
• Strong interpersonal skills with the ability to satisfy customer needs effectively

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #CompassionateCare

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.