Relationship Banker

Beneficial State Bank; Fresno (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Beneficial State Bank is seeking a Customer Service Representative to serve as the main point of contact for customers visiting the Fresno branch, delivering a high level of service and handling inquiries and transactions efficiently.

You will cross-sell bank products, refer customers to the Branch Manager or Senior Relationship Banker, and train customers on digital options to enhance their banking experience. A team-oriented approach and strong communication are essential in this role.

Qualifications

• Excellent customer service skills.
• Strong organization & time management skills.
• Team-oriented and able to work well with others.
• Clear oral and written communication abilities.

Responsibilities

• Assist customers with consumer and commercial transactions, requests, and inquiries.
• Maintain a cash drawer within the assigned cash limits and meet cash balancing requirements.
• Process transactions efficiently and securely in compliance with bank policies and procedures.
• Engage customers to understand needs and cross-sell bank products and services.
• Refer customers to Branch Manager or Senior Relationship Banker as appropriate.
• Promote digital banking options and assist customers with online/mobile tools.

Skills

Customer service

Time management

Team oriented

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

TITLE:

Other

JOB CODE:

N/A

FLSA:

Non-Exempt

SALARY GRADE:

Grade 3

CATEGORY:

Full-time

UNION REPRESENTATION:

CWA 7901/9412

SCHEDULE:

Monday-Friday

LOCATION:

On-Site

SUPERVISORY ROLE Y/N:

N

REVISION DATE:

10/2025

POSITION OVERVIEW

Customer Service Representatives (CSR's) are responsible for delivering extraordinary customer service and helping customers reach their financial goals by cross-selling bank products and referring customers to the Branch Manager or Senior Relationship Banker.

A CSR is the main point of contact for customers and prospects visiting the branch and need to provide a high level of service by responding to customer inquiries, processing transactions, resolving issues, or referring them to the appropriate branch employee for assistance fulfilling a service request, new product or service.

This position is a unionized position through the Communication Workers of America

ESSENTIAL DUTIES

• Assist customers with consumer and commercial transactions, requests, and inquiries
• Maintain a cash drawer within the assigned cash limits and meet cash balancing requirements
• Process transactions efficiently and secure while adhering to bank policies consisting of cash handling procedures, operational and compliance procedures, and Custom.er Identification procedures.
• Engage customers in conversations, listen to identify then recommend appropriate bank products and services to best meet customers' needs
• Introduce your customers to the Branch Manager or Senior Relationship Banker
• Train customers on the digital, on line, and ATM options that make banking easier
• Participate in sales promotions and meet monthly sales goals
• Be a Continuous Learner. Participate in training programs that expand job knowledge
• Perform back-up duties such as remote branch capture when necessary
• May open new safe deposit boxes for customers and/or assist customers gain access to their existing safe deposit box adhering to all safe box procedures (applies to branches with safe deposit boxes)
• When necessary, advise customer when holds are placed and availability of funds
• Assist customers in ordering checks, endorsement stamps, and other accessories requested by customers
• Assist Branch Operations Manager (BOM) in ordering, receiving, verifying, and distributing cash
• Assist BOM or other branch employee to compile ATM deposits, night deposits, and mail-in deposits
• Promotes the Bank's products and services, consistently cross-selling products at every opportunity
• Answers and directs calls as needed
• May assist in branch administrative tasks such as helping the BOM prepare copies to train new procedures.
• May assist the loan servicing department as needed.
• Displays and supports the Bank's mission, vision, values, goals and culture at all times through one's personal behavior, actions and decision making.
• Manage individual risk related to credit, operational, reputational, regulatory and legal aspects of interactions and transactions done personally
• Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA/Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities.
• Completes all online compliance training as assigned within specified due dates

The position performs duties specific to the position and other functions as assigned.

ROLE COMPETENCIES

• Customer support
• Time Management
• Task Management
• Initiative

• Effective communication
• Attention to detail
• Adaptability
• Collaboration

ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES

The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.

The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION REQUIREMENTS

Minimum Qualifications

• Excellent customer service skills
• Strong organization & time management skills
• Team-oriented, approachable and work well with others
• Possess strong oral and written communication skills
• Strong math and problem-solving skills
• Proficient in use of Microsoft Office applications.
• High School diploma or equivalent work-related experience

Preferred Qualifications

• A year of experience or commensurate training in retail activities, including sales and cash handling

Management reserves the right to change this position description at any time according to business needs.