Customer Service Representative I - Ambetter-24

Centene; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Centene, a leading managed care company, seeks a Customer Service Representative to assist members with inquiries and document activities. This role is fully remote and offers flexibility, competitive pay, and extensive benefits including health insurance and tuition reimbursement. Ideal candidates will have a high school diploma, computer skills, and customer service experience.

Benefits

Flexible work solutions including remote options

Paid time off including holidays

Health insurance coverage for you and your dependents

401(k) and stock purchase plans

Tuition reimbursement and training opportunities

Qualifications

• High school diploma or equivalent required.
• Customer service, call center, healthcare, or insurance experience preferred.
• Bilingual skills preferred in some markets.

Responsibilities

• Respond to member and provider inquiries via telephone and written correspondence.
• Assist with website registration and navigation.
• Research claim payment inaccuracies and route to appropriate team for adjustment.

Skills

Customer service

Computer skills

Bilingual skills

Education

High school diploma or equivalent

Job description

Customer Service Representative I - Ambetter-24

Pay Competitive

Location Remote

Employment type Full-Time

Job Description

Req#: 1430386 Employer is seeking a passionate Customer Care professional to join our team and make a difference in the lives of our 28 million members. As a national organization, we offer competitive benefits and workplace flexibility.

Job Responsibilities:
- Respond to member and provider inquiries via telephone and written correspondence
- Assist with website registration and navigation
- Document activities through CRM application
- Process customer correspondence and provide timely follow-up
- Coordinate member transportation and make referrals as needed
- Maintain performance and quality standards
- Research claim payment inaccuracies and route to appropriate team for adjustment
- Identify trends and provide process improvements

Qualifications:
- High school diploma or equivalent
- Computer skills and ability to learn new systems
- Customer service, call center, healthcare, or insurance experience preferred
- Bilingual skills preferred in some markets
- Missouri Registered Pharmacy Tech license required for Foundation Care

Benefits:
- Flexible work solutions including remote options
- Competitive pay
- Paid time off including holidays
- Health insurance coverage for you and your dependents
- 401(k) and stock purchase plans
- Tuition reimbursement and training and development opportunities

Additional Information: Employer is an equal opportunity employer committed to diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

About the company

Centene Corporation is a publicly traded managed care company based in St.

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