CUSTOMER SERVICE REPRESENTATIVE I - 73004923

State of Florida; Lakeland (FL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Telework eligible

Mon-Fri 8-5

Job summary

State of Florida Department of Revenue's Child Support Program in Lakeland is seeking a Customer Service Representative I to support child support cases via phone, in person, chat and email. This role emphasizes problem solving and customer service excellence.

You will initiate and respond to requests, coordinate with partners, research and resolve issues, gather information, and analyze data to determine next steps.

Qualifications

• Experience processing information using a computer system (min 1 yr).
• Experience researching and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer systems experience

Research & decision making

Clear communication

Job description

CUSTOMER SERVICE REPRESENTATIVE I - 73004923

Date: Aug 31, 2026

The State Personnel System is an E-Verify employer.

Requisition No:882716

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73004923

Position Number:73004923

Salary: $38,760.36 - $49,501.08 / annually

Customer Service Representative I (Revenue Specialist III)

Lakeland

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Experience processing information using a computer system
• Experience conducting research and analyzing information to make decisions*
• Experience communicating with others to gather information*

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience

PREFERENCES:

• Experience with negotiation techniques in a business setting

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• Standard workday of 8am - 5pm, Monday through Friday
• May require you to work outside your regular work schedule
• This position will utilize an online assessment

SALARY: $38,760.36 - $49,501.08

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants' responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

• LAKELAND, FL, US, 33801
• LAKELAND, FL, US, 33808
• LAKELAND, FL, US, 33805
• LAKELAND, FL, US, 33815
• LAKELAND, FL, US, 33813
• LAKELAND, FL, US, 33809
• LAKELAND, FL, US, 33803
• LAKELAND, FL, US, 33811
• LAKELAND, FL, US, 34761

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.