Customer Service Representative I

A. Duie Pyle, Inc.; York (York County); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a family-owned transportation company as a Customer Service Representative. This role involves patient communications with both internal and external clients, managing inquiries and issues, and ensuring quality service delivery. Ideal candidates will thrive in a fast-paced environment and possess strong attention to detail, with familiarity in MS Office a plus.

Benefits

Medical, Dental, Vision and Life Insurance

401(k) with Company match

Paid Vacation and Personal Time

Wellness Program for yearly benefits discount

Qualifications

• Experience in a fast-paced work environment.
• Strong familiarity with MS Office (Word, Excel, Outlook).
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Interact with customers via phone, fax, and email.
• Schedule pickups, trace shipments, and provide shipment ETAs.
• Ensure accurate billing and document customer interactions.

Skills

Attention to detail

MS Office

Customer interaction

Education

High School Diploma

Job description

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A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary

As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.

The responsibilities of the position include, but are not limited to:

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with “My Pyle” registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)
  
  

To be qualified for this position, you must possess the following:

• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
  
  

The Following Skillsets Are Preferred, But Not Required

• Minimum 1 year of prior customer service experience
  
  

Why Pyle?

• Medical, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Wellness Program for yearly benefits discount
• Paid Vacation and Personal Time
• 401(k) with Company match
• Weekly pay via Direct Deposit
  
  

A Duie Pyle is the Northeast’s premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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