Customer Service Representative I

Cornerstone Building Brands; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits day 1

Paid time off & holidays

401k retirement plan

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative to process Quotations, Purchase Orders, and Work Orders while delivering prompt and courteous service to customers. You will help grow sales from active and past customers and prospect new business.

Responsibilities include data entry into Oracle, inbound call support, and liaison with manufacturing. A background in construction products is a plus, with a focus on accuracy and customer satisfaction.

Qualifications

• Data-entry accuracy for orders in Oracle.
• Ability to multi-task with high organization.
• Learn, apply training, and use best judgement.

Responsibilities

• Enter and verify orders in Oracle with accuracy.
• Coordinate scheduling/delivery for multiple plant sites.
• Provide product knowledge and assist with customer support questions.
• Handle claims and account reconciliation and transactions.
• Maintain timely communication with all relevant functions.

Skills

Data entry

Multi-tasking

MS Outlook

MS Word

MS Excel

Written communication

Reading drawings

Negotiation

Project management

Proactive decision making

Education

2-year post-secondary education

Bachelor's degree preferred

Tools

Oracle

Job description

Company Description

Cornerstone Building Brands, Inc. (\"Cornerstone Building Brands\") is a holding company that owns subsidiaries operating within the exterior building products industry (collectively referred to, along with its subsidiaries, as the \"Company\"). Cornerstone Building Brands is headquartered in Cary, North Carolina. It holds the distinction of being the largest manufacturer of exterior building products in North America, generating annual revenue exceeding $6 billion. The Company boasts an extensive national presence, employing approximately 20,000 individuals.

Our Shelter Solutions business offers a comprehensive portfolio of metal roof and wall systems and complete pre-engineered building systems that are optimized for strength, durability and design flexibility. Our portfolio of brands is supported by our industry leading expertise and our relentless focus on processes and technologies that enable our customers to operate faster, easier and in a more connected way.

Job Description

OVERVIEW

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

- Data entry and accuracy being measured for orders into Oracle

- Scheduling/delivery coordinating for multiple plant sites

- Product knowledge, answering questions for customer support

- Responsible for claims & account reconciliation and transactions

- Responsible for timely communication back to appropriate function

- Accepting inbound calls to assist with basic customer needs

- Liaison for manufacturing and customer

- Learning designated commercial/industrial product line

- Quoting to assist Outside Sales

Qualifications

Qualifications/Skills:

- Must have high math aptitude to calculate Sq Footage, to assist customers when ordering

- Must have ability to multi-task, with high level of organization skills

- Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios

- Ability to make proactive decisions based on customer needs

- Proficient in the use of Microsoft Outlook, Word, Excel

- Project management and negotiation skills

- Strong oral and written communication skills are required

- Ability to read building drawings

Additional Information

Education/Additional Information:

- Minimum 2-year post-secondary education required; Bachelor's degree is preferred

- 2+ years of construction products sales experience plus, but not required

- Bilingual is a plus but not required

- Previous roofing experience is a plus

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here . You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here .If you'd like to view a copy of the company's affirmative action planfor protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.