Customer Service Representative I

AbbVie; Texas; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k) savings plan

Paid time off

Job summary

AbbVie’s Allergan Aesthetics unit is seeking a Customer Experience Representative to handle inbound/outbound calls, process orders, and resolve issues. You will interact with Health Care Providers, internal sales, and administrative staff to ensure accurate order placement and timely updates, contributing to a positive customer journey.

The role emphasizes professional communication, multitasking, and collaboration with cross-functional teams to meet service levels.

Qualifications

• 2-4 years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.

Responsibilities

• Manage 50-100 call interactions per day including inbound and outbound calls.
• Use critical thinking to resolve inquiries to meet service levels.
• Collaborate with sales and other operational departments to complete orders.
• Deliver an excellent customer experience in a professional and courteous manner.

Skills

Customer Service

MS Office

Attention to detail

Multitasking

Communication skills

Education

Associate Degree or High School Diploma

Tools

SAP

Salesforce

CRM

Business Systems

Job description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Customer Experience Representatives (CXR) support the Aesthetics and Consumables department. As a CXR, you will receive calls from Health Care Providers, internal sales, and administrative personnel to place orders for the Allergan Aesthetics business. CXRs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Responsibilities:

• Manage 50-100 call interactions per day including inbound and outbound calls. Examples of interactions include, product orders and updates, status of deliveries, and resolving call inquiries.
• Ability to use critical thinking skills to resolve inquiries to meet service levels.
• Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
• Deliver an excellent customer experience, while acting in a professional and courteous manner.

The following listed requirements need to be met at a minimum level to be considered for the position:

• 2-4 years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.

Key AbbVie Competencies:

• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationship to enable higher performance.
• Learns fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.

The below skills are attributes desired in the ideal candidate, however not mandatory.

• SAP, CRM, Salesforce, or Business Systems experience preferred.
• Medical Device or Pharmaceutical experience strongly preferred.

Education

Associate Degree OR High School Diploma and equivalent relevant experience.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html