Customer Service Representative I

Viking Corp; Kansas City (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Viking Corp in Kansas City, MO is seeking a Customer Service Representative I to manage customer accounts, process orders, and coordinate with internal teams to fulfill requests with accuracy and speed.

The role emphasizes proactive communication, problem solving, and maintaining strong customer relationships in an industrial distribution setting. Strong English skills required.

Qualifications

• 1+ year of customer service, sales support, or account management experience.
• Experience processing orders, quotations, pricing, and returns per procedures.
• Experience with enterprise systems; ERP/JDE experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication with customers and internal partners to resolve issues.
• Basic arithmetic for pricing and quantities; proficient with office tech.
• English required for US; Spanish/Portuguese a plus.

Responsibilities

• Process customer orders, quotations, follow-ups, and returns per policy.
• Serve as primary contact for inquiries via phone, email, or direct interaction.
• Coordinate with sales, fabrication, credit, inventory, and warehouse teams.
• Investigate order entry, pricing, shipping, and billing discrepancies; implement solutions.
• Use ERP/enterprise systems to obtain product, pricing, and availability data.
• Document customer interactions and orders accurately in systems.
• Provide status updates and follow up to ensure resolution.
• Identify opportunities to increase sales via promotions and add-ons.
• Uphold SOPs and represent Viking Corp professionally.

Skills

Customer service

Account management

Communication

Sales support

Time management

Microsoft Office

English proficiency

Education

High School/GED

Tools

ERP/JDE

Job description

Customer Service Representative I# Customer Service Representative IMO Kansas City - North Kansas City, MO 64116## OverviewPosition TypeFull TimeJob ShiftFirstEducation LevelHigh School/GEDTravel PercentageNegligible## Description**PRIMARY FUNCTION:**Provide full customer account management regarding products and services, including pricing, availability, and shipping information. Serves as a primary point of contact for customers and responds thoroughly and timely to inquiries via phone, email, or direct interaction. Performs duties within an industrial distribution environment and works closely with internal departments to support customer requirements, resolve issues, and maintain strong customer service relationships. The scope and complexity of work performed may vary based on experience, demonstrated capability, and assigned responsibilities.**MAJOR DUTIES AND RESPONSIBILITIES:*** Processes requests for customer orders, quotations, follow-up on quotations, and customer returns or credits in accordance with company policies, procedures, and service standards.* Serves as a primary point of contact for customer inquiries and requests, ensuring timely, accurate, and professional responses via phone, email, or other approved communication channels.* Works closely with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate customer requirements and ensure accurate and timely order execution.* Investigates order entry, pricing, shipping, and billing discrepancies; determines appropriate corrective action; and coordinates solutions with applicable departments, following issues through to resolution.* Utilizes enterprise systems, online learning tools, and available technical resources to obtain product, pricing, availability, and application information necessary to support customer needs.* Ensures access to and appropriate use of current company literature, technical documentation, and reference materials.* Represents the company in a professional manner and communicates verbally and in writing to meet customer expectations, timelines, and service commitments.* Identifies opportunities to increase sales through promotions, add-on items, and proactive customer support, consistent with established pricing and sales guidelines.* Maintains accurate and timely documentation of customer interactions, order activity, and issue resolution within applicable systems.* Follows up with customers to provide status updates, manage expectations, and ensure satisfactory resolution of requests or issues.* Cultivates and maintains effective working relationships with customers, suppliers, and internal partners to support long-term service and account stability.* Completes required training curriculum and maintains proficiency in systems, processes, and product knowledge applicable to assigned responsibilities.* Follows all company policies and incorporates Standard Operating Procedures (SOPs) into daily work.* Performs other duties as assigned.## Qualifications**EXPERIENCE:** * Minimum of one (1) year of customer service, sales support, or account management experience in a business, distribution, manufacturing, or technical environment.* Experience processing customer orders, quotations, pricing, returns/credits, and follow-up activities in accordance with established procedures.* Experience working with enterprise systems or databases; ERP/JDE experience preferred.* Experience managing multiple tasks simultaneously, prioritizing workload, and meeting deadlines in a fast-paced environment.* Experience communicating with customers and internal partners to resolve issues and coordinate next steps.* Experience applying basic arithmetic skills in a business context, including pricing, quantities, and measurements.* Experience operating standard office technology, including computers, phones, and Microsoft Office applications.* English required for U.S.; Spanish and Portuguese required for Latin America.An equivalent combination of education, training, and relevant experience that provides the knowledge, skills, and abilities necessary to successfully perform the essential functions of the job may be considered in lieu of formal education or experience requirements.