Customer Service Representative I

Yusen Logistics Group; Fullerton (CA); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with match

PTO 10 days

Bonus plan

Paid holidays

OT pay

Flexible Spending Accounts

Job summary

Yusen Logistics (Americas) is seeking a Customer Service Representative I to support the operations team with data entry, documentation, and coordination of logistics activities. The role emphasizes accurate order processing, and documentation, with limited direct customer interaction.

The position focuses on updating orders, coordinating with planning and drivers, and generating daily reports to track performance metrics. A HS diploma plus basic computer exposure is required.

Qualifications

• High school diploma or GED required.
• Experience with computer-related tasks preferred.

Responsibilities

• Data entry and maintain customer and order information in the database.
• Communicate with internal teams via email for order coordination and updates; perform basic data analysis.
• Assist in processing customer orders for accuracy and timeliness; coordinate with planning to schedule orders.
• Support routing and scheduling of deliveries; liaise with drivers for efficient routes.
• Facilitate driver check-in and provide basic direction and support as needed.
• Interact with customers on a limited basis to provide order updates; escalate complex issues.
• Run daily reports and update customer status and KPIs.

Skills

Data entry

Basic Excel

Documentation

Office software

Education

High school diploma or GED

Job description

Overview

Salary: $34,763 - $54,413 + eligible for bonus program

Position Summary

As a Customer Service Representative I, candidates will be an integral part of our operations team, responsible for various administrative tasks and supporting the efficient flow of customer orders. Your primary focus will be on data entry, paperwork processing, and coordinating logistics activities. While limited customer interaction is involved, your role is crucial in ensuring accurate and organized documentation, facilitating smooth order processing, and contributing to the overall success of our customer service operations.

Essential Duties and Responsibilities

• Data Entry and Documentation
  • Accurately enter and maintain customer and order information in our database.
  • Print and organize paperwork related to order processing and fulfillment.
  • File paperwork systematicall for easy retrieval and record-keeping.
• Communication and Correspondence
  • Communicate with internal teams through email for order coordination and updates.
  • Utilize basic excel skills for data analysis and reporting purposes
• Order Processing and Planning:
  • Assist in processing customer orders, ensuring accuracy and timeliness.
  • Collaborate with the planning team to organize and schedule orders efficiently.
• Routing and Scheduling:
  • Contribute to the planning and routing of deliveries, optimizing delivery schedules.
  • Coordinate with drivers to ensure timely and efficient routes.
• Driver Check-In and Direction:
  • Facilitate the check-in process for drivers, ensuring compliance with company policies.
  • Provide basic direction and support to drivers as needed.
• Limited Customer Interaction:
  • Interact with customers on a limited basis, addressing basic inquiries or providing order updates.
  • Redirect complex customer issues to the appropriate team members.
• Reporting and Updates:
  • Run daily reports to track key performance indicators.
  • Update customer reports with the latest information and status.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or GED; one year of previous computer related job experience.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1 st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only : Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.