Customer Service Representative I

Sharp Solutions Inc; Denver (CO); On-site; USD 37,800 - 46,200; Full time

Benefits offered by this job

Health care

Retirement benefits

Company paid time and vacation days

11 paid Government holidays

Job summary

Sharp Solutions Inc is seeking a full-time Customer Service Representative to support the United States Geological Survey. The successful candidate will provide assistance for order processing, customer inquiries via phone and email, and manage return-related issues. Candidates should possess a high school diploma and have 1-2 years of customer service experience. The position offers a salary of $42k, including benefits such as healthcare, retirement, and paid time off.

Qualifications

• 1-2 years’ experience in customer service.
• Excellent written and verbal communication abilities.
• Ability to use tools and reports from inventory system.

Responsibilities

• Provide USGS online support via phone, email, and fax.
• Handle orders, check status, and document return issues.
• Support Park Pass Program and assist customers with inquiries.

Skills

Customer service experience

Proficient with Microsoft Office

Excellent written and verbal communication

Ability to handle demanding customers

Ability to thrive in fast-paced environment

Education

High school or general equivalency diploma

Tools

USGS chat tools

Job description

SSi has principals that are an integral part of the organization’s characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:

• Foster a culture of innovative and out of the box thinking: We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
• Invest in our Resources: Employees are essential, their physical and mental well‑being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individuals through education, allowing them to play central roles, so they can grow and add value to the company.
• Provide solutions that are in the best interest of the customer and improve their strategic posture: We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.
• Give thoughtful considerations to our actions and their affects: We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful candidate will be able to provide support to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other customer service type issues. Calls that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email communication. This is a full‑time position located in Lakewood, CO.

JOB RESPONSIBILITIES

Staff will provide USGS Online Support. Public and business partners make contact through phone, email, and fax to get sales support for USGS products and Park Passes. This support includes inputting orders, answering questions about making orders, tracking orders, research and document return issues and provide return instructions, and other sales type questions. Technicians working Online Sales support are expected to be knowledgeable in USGS products and provide immediate support to customers.

Provide Call Center and Customer Service support for the Product Sales and Park Pass Program. The call center will receive calls on three different call queues: Park Passes, Order Enter (Map Sales), and Business Partners. Support will be provided to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other sales or customer service type issues. Calls/Chats that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email.

Routine Duties/Job Requirements:

• High school or general equivalency diploma
• 1–2 years’ experience in customer service
• Proficient with computers and software such as Microsoft Office
• Excellent written and verbal communication abilities and interpersonal skills
• Exemplary customer service skills
• Online Chat using USGS chat tools
• Ability to use tools and reports from the inventory system to answer customer questions. Reports include open orders, credit blocks, open deliveries, incomplete orders, and open invoices.
• Ability to handle demanding customers with patience and professionalism
• Able to thrive in a fast‑paced environment.
• As time permits, staff can help with other activities including processing Park Pass requests that were mailed in through the United States Postal Service (USPS).

Salary and Benefits

42k based on years of experience and qualifications. This position includes health care, retirement benefits, company paid time and vacation days, as well as 11 paid Government holidays.

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.