Customer Service Representative

Government Scientific Source Inc; Reston (VA); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO 15 days

Paid holidays

Profit sharing

Life insurance

Disability insurance

Parental leave

Health insurance

401k matching

Tuition reimbursement

Job summary

Government Scientific Source in Reston, VA is seeking a Customer Service Representative to deliver frontline support for general customer accounts. This full-time hybrid role requires clear communication and the ability to work with the sales team to meet customer needs.

Key duties include processing RFQs, managing standard orders under $10,000, coordinating quotes and shipments, and maintaining documentation.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience required.
• Strong verbal and written communication skills.
• Proficiency with MS Office applications (Outlook, Word, Excel).
• Bachelor's degree and ERP experience are a plus.

Responsibilities

• Deliver frontline customer-level support with one-call resolution when possible.
• Process requests for quotations (RFQs).
• Process and manage standard orders under $10,000 under general supervision.
• Support the direct sales team and general 800# lines.
• Identify cross-reference opportunities to meet delivery needs.
• Coordinate pricing, quotes, and product availability with suppliers.
• Provide quotes, order confirmations, shipment confirmations, and invoices.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Office software

Education

High school diploma or equivalent

Bachelor's degree

Tools

Outlook

Word

Excel

ERP experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time VA, Reston, VA, US

15 days ago Requisition ID: 1339

Salary Range: $50,000.00 To $55,000.00 Annually

Job Title:Customer Service Representative

Company:Government Scientific Source

Location:Reston, Virginia (Hybrid 3 days on-site)

About Government Scientific Source:

Since its inception in 1991, Government Scientific Source (GovSci) has been driven by a desire to empower those at the forefront of cutting-edge scientific research and groundbreaking discoveries. By championing employee development and through the careful cultivation of quality, compliance and integrity in all facets of business, GovSci has established itself as a dynamic scientific equipment distributor that fosters innovation and facilitates advancements in the federal research arena and beyond.

Purpose of Role:

The Customer Service Representative is at the heart of the GSS mission to provide an exemplary customer experience. They provide friendly support to GSS customers in a prompt and professional manner. Through cross departmental collaboration they identify opportunities to better serve the needs of the customer. The successful candidate will possess excellent communication skills, work well on a team, and thrive in a fast-paced environment.

Your Impact:

Deliver frontline customer-level support to general customer accounts and inquiries, offering one-call resolution where possible.

• Process requests for quotations (RFQs).
• Process and manage standard orders under $10,000 under general supervision.
• Support the direct sales team and general 800# phone lines.
• Identify material cross-reference opportunities to meet delivery requirements.
• Determine new product requirements and potential needs for a new source of supply or special price quotations based on customer requests.
• Cross-collaborate with other team members and departments to best meet the needs of the customers.
• Communicate with suppliers to confirm pricing and product availability.
• Supply documentation such as quotes, order confirmations, shipment confirmations, and invoices to customers as requested.
• Performs other related duties as assigned.

What You’ll Need to Succeed:

• High school diploma or equivalent.
• Minimum of one to three years’ experience in customer service.
• Or equivalent combination of education and experience.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle multiple priorities under time-critical constraints.
• Ability to work independently as well as part of a team.
• Proficiency with office software, i.e., Outlook, Word, and especially Excel.

Education/ Experience that will Make You Stand Out:

• Bachelor's degree in business or a science-related field.
• Proficiency with computers and their applications.
• ERP experience is a plus.

Why Work for GovSci?

• 15 days accrued PTO for first year employees in addition to 12 paid holidays and birthday PTO.
• Annual discretionary profit-sharing bonus.
• 100% company paid life and disability insurance.
• Maternity and Parental Leave.
• Health insurance, FSA and DCA availability.
• After 90 days of active employment, company sponsored 401k with matching as well as tuition reimbursement.

The Details: (Should note location, hybrid status, days onsite, days remote, typical hours)

• Location: Reston, Virginia
• Hours: 8:00 am-5:00 pm
• In-Office Days: Tuesday, Wednesday, and Thursday
• $50,000.00-55,000.00

Work Authorization:

• Must be eligible to work in the United States.

AAP/ EEO Statement:

Government Scientific Source ("GSS") is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, GSS is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is the policy of Government Scientific Source ("GSS") to provide equal employment opportunity (EEO) to all persons for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law.