Customer Service Representative (Hybrid)

Ardent Mills; Denver (CO); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement match

Paid time off

Wellness programs

Job summary

Ardent Mills in Denver, CO is seeking a Customer Service Representative to be the main liaison between external customers and internal teams. You will manage orders, support pricing, and ensure timely responses while delivering reliable service.

Strong communication, problem solving, and ERP/Office skills are valued. This role requires multitasking in a fast-paced environment and after-hours coverage on occasion.

Qualifications

• Bachelor’s degree or 3+ years customer service experience.
• Experience with order entry and customer relationship management preferred.
• Proficient in Microsoft Office and ERP software.

Responsibilities

• Order Management / Fulfillment: accurate order entry, contract application, price confirmation, cross-functional coordination.
• Customer Relationship Management: build positive relationships with customers and internal teams.
• Incident Management: resolve customer incidents and track relationships using formal processes.
• Demand Management: monitor short-term demand changes and communicate to the business.

Skills

Customer service

Communication

multi-tasking

Problem solving

ERP software

Microsoft Office

Spanish (optional)

After-hours support

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft GP

ERP systems

Job description

Customer Service Representative

Your role: As the Customer Service Representative (CSR) you will be the key liaison between Ardent Mills’ external customers and internal stakeholders building trust and serving those both inside and outside of the organization. The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base and acting as the voice of the customer back to the business.

A successful candidate will have the following attributes:

• The ability to deliver results in first-time situations by inspiring others and working to earn trust every day.
• The willingness to serve others with understanding, respect, and care.
• The ability to operate with simplicity, clarity, and transparency.
• A desire to strive for excellence and a passion to serve.
• The willingness to effectively deal with and drive change.
• The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines.
• The ability to learn and apply new technology, with the willingness to share knowledge with others.
• Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner.

Your responsibilities

Order Management / Fulfillment

The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or customer inventory. This person will also work cross-functionally with mill schedulers, transportation, sales and supply chain to ensure Ardent Mills is meeting our customer’s expectations.

Customer Relationship Management

The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business.

Incident Management

The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.

Demand Management

The CSR is accountable to track and communicate changes in short term customer demand and elevate as appropriate to the business to ensure we are proactively able to meet our customer’s needs.

Essential skills and experience

• Bachelor’s Degree or 3+ years customer service experience
• Preferred: Customer service experience including order entry and customer relationship management
• Preferred: Microsoft GP or other ERP software working knowledge
• Preferred: Logistics and/or Transportation experience
• The ability to delve into details and problem solve
• The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
• The ability to deliver accurate results in an efficient manner
• Willingness to lead by example, help drive team engagement and influence others positively
• Proficient in Microsoft Office skills to include; Outlook, Excel, & Word
• Excellent verbal and written communication skills
• Bilingual; Spanish preferred but not necessary
• Must be available to work after hours coverage on a periodic basis during evenings and weekends in addition to your usual schedule.

Location

Denver CO

Address

1875 Lawrence Street, Denver CO, 80202

Employment Type

Full time

Competitive Compensation

We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate’s unique set of skills and level of experience. The starting range for this position is $25.90 - $33.00, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 5% Annual.

Benefits

• Medical, Dental and Vision Coverage
• Health and Dependent Savings Accounts
• Life and Disability Programs
• Voluntary Benefit Programs
• Company Sponsored Wellness Programs
• Retirement Savings with Company Match
• Team Member and Family Assistance Program (EAP)
• Paid Time Off and Paid Holidays
• Employee Recognition Program with Rewards (RAVE)

Application Deadline

09/17/2026

EEO Commitment

At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non-merit characteristic protected by law or not. Together, celebrating our differences, we make Ardent Mills.

Shift Differential

The Company provides a shift differential to eligible employees who are assigned to and work shifts outside of standard business hours. Shift differential is paid in addition to the employee's regular base hourly rate and is included in the calculation of the regular rate for overtime purposes.

Ardent Mills is a leading flour supplier. Join us and you can too. Learn more about doing work you can be truly proud of with North America’s leading flour supplier. Joining Ardent Mills means making a commitment to yourself and to the other members of our team. We call this Our Promise. All of us share responsibility for the success of Ardent Mills. We work closely together in teams and across functions. Nobody is left isolated or unsupported. Everyone matters. Everyone has a voice. This gives each of us the opportunity to create something special every day. And, when we come together, that’s when truly amazing things happen. Together, we make our customers' success the focus of our business. Together, we make the innovative breakthroughs that shape our industry. Together, we make communities healthier and more prosperous. Together, we are raising the bar for a more sustainable world. Together, we make the food that nourishes North America. Together, we can make our ambitions a reality.