Customer Service Representative (HOU)

Flos; Houston (TX); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance after 60 days

401(k) with company match after 1 year

Vacation and holiday pay during the first year

Job summary

Flos in Houston, Texas is looking for a full-time Office Support Specialist, known as a Customer Service Representative (CSR). This role involves managing and building relationships with customers and subcontractors, ensuring all requirements are met, and contributing to sales goals.

The ideal candidate will have at least five years of similar experience and strong communication skills. The job offers competitive pay between $40,000 and $43,000 per year, along with benefits such as medical insurance and a 401(k) plan.

Qualifications

• Experience of five years in a similar capacity or a combination of education and experience.
• Ability to effectively present and discuss products and services.
• Must pass a criminal background check and drug/alcohol screen.

Responsibilities

• Manage relationships with existing customers and subcontractors.
• Process orders and manage fulfillment from submission to invoice.
• Attend to customer questions, complaints, and concerns.

Skills

Customer relationship management

Communication skills

Problem solving

Sales support

Education

High school diploma or equivalent GED

Job description

SRG Stairs of SRG Ventures is a leading construction services company specializing in stairs, floors, and blinds for the residential home builder market. We are currently seeking a full‑time Office Support Specialist, also known at SRG Stairs as a Customer Service Representative (CSR), to join our growing team.

The Customer Service Rep is a member of the Stairs Team and is accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The role involves establishing and maintaining profitable relationships with customers on behalf of the company and ensuring that all customer requirements are met. The Rep supports the company’s vision and mission, interacts with current and prospective customers, and influences their satisfaction and our company prosperity. This position requires tact, sensitivity, and professionalism.

DUTIES AND RESPONSIBILITIES

• Manage and build relationships with existing customers, and build relationships with customer personnel to learn their processes and operating systems.
• Screen and onboard new subcontractors, and manage and build relationships with the existing subcontractor base.
• Ensure subcontractor compliance with schedules and company processes, evaluate performance, provide feedback, and, when appropriate, escalateto management.
• Assist with sales presentations and prepare marketing materials and flyers.
• Organize workflow to meet customer deadlines.
• Coordinate and schedule job installations.
• Process customer orders in a courteous, efficient, and timely manner.
• Communicate effectively with the General Manager and the Sales Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
• Manage the fulfillment process from submission to invoice.
• Manage telephone calls professionally, efficiently, and with good communication skills.
• Process sales orders, invoices, and installer invoices for accuracy and timeliness.
• Effectively present and discuss the products and services of the company with current and prospective customers, conveying an image of quality, integrity, and a superior understanding of customer needs.
• Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
• Understand and appropriately use the company pricing system and policies.
• Support customer sales through service, education, and effective problem solving, involving appropriate team members as needed.
• Use independent judgment and decision making within the scope of the job function.
• Perform other duties as assigned.

Key Job Details

• Competitive base pay between $40,000 and $43,000 per year.
• Eligible for medical, dental, and vision insurance after 60 days.
• Eligible for a 401(k) with company match after 1 year.
• Eligible for vacation and holiday pay during the first year.
• And more!

Minimum Qualification Requirements

• High school diploma or equivalent GED.
• Five years of experience in a similar capacity, or an equivalent combination of education and experience.
• Must pass a criminal background check and drug/alcohol screen (post–employment offer).

Equal Opportunity Employer