Customer Service Representative - HOSPITAL NAME

Northfield Veterinary Hospital Ohio; Warren (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life insurance

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts

PTO and floating holidays

Job summary

A veterinary clinic in Ohio seeks a Customer Service Representative to be the welcoming face of their hospital. Responsibilities include greeting clients, managing appointments, and providing compassionate care. Ideal candidates are organized, tech-savvy, and enjoy creating great client experiences. This full-time position offers competitive pay, benefits, and opportunities for professional development.

Qualifications

• Organized and detail-obsessed, keeping appointments and records running smoothly.
• A master multitasker who stays calm and kind during busy times.
• Calm, clear, and compassionate, especially when pet parents are stressed.

Responsibilities

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Processing payments and checking clients in and out.

Skills

Excellent communication skills

Multi-tasking

Tech-savvy

Customer service oriented

Job description

Customer Service Representative - HOSPITAL NAME

Join to apply for the Customer Service Representative - HOSPITAL NAME role at Northfield Veterinary Hospital Ohio

Customer Service Representative - HOSPITAL NAME

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - HOSPITAL NAME role at Northfield Veterinary Hospital Ohio

Be the first smile they see. The voice they trust. The heart of our front desk.

At Northfield Veterinary Hospital, we’re more than just a veterinary clinic; we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Located between Cleveland and Akron, Northfield offers a small-town feel with quick access to big-city amenities. With Cuyahoga Valley National Park just minutes away, plus plenty of shops, restaurants, and local charm, it’s a great place to build your career and your life.

Why You'll Love Us

• Lead with heart - Our full-service hospital offers wellness and preventive care, surgery, dentistry, diagnostics, and palliative support, all delivered by a team that genuinely cares.
• Committed to excellence - With digital radiography, ultrasound, and in-house labs, we’re equipped to do our best work every day.
• Rooted in community - We’ve built strong bonds with the pets and people of Northfield, and we take pride in the trust they place in us.
  
  

What You'll Be Doing

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.
  
  

You are...

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.
  
  

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.
  
  

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out: www.northfieldvethosp.com

Northfield Veterinary Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Science and Consulting

• Industries

  Civil Engineering

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