Customer Service Representative - GROWMARK, Inc. - Pipestone, MN

GROWMARK, Inc.; Minnesota; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

401(k) with company matching

Employee Assistance Program

Job summary

GROWMARK, Inc. assists customers with lubricant products and services, handling order entry, billing, and service inquiries. The role supports Baldwin Filter inventory, rebates, and related vendor files while providing front-line customer service in a store or office setting.

The position may involve processing payments, deposits, and daily banking tasks, with emphasis on accuracy, timely response, and safety in a busy environment. Equal opportunity employer with comprehensive benefits.

Qualifications

• High school education or equivalent.
• Ability to perform keyboard entry and have good computer skills.
• Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Responsibilities

• Enter customer orders for lubricant products and services promptly.
• Respond to inquiries on orders, service information, and inventory availability.
• Provide information on warehouse inventory, order status, backorders, and vendor purchase orders.

Skills

Keyboard entry

Computer skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

FBS system

Billing software

Job description

SALARY RANGE: $17.81 - $23.82

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com.

PURPOSE AND SUMMARY STATEMENT

Assists with order entry, billing, and customer service for lubricant products and services.

ESSENTIAL JOB FUNCTIONS

• Assists with entering customer orders for all lubricant products and services in a timely manner as they are received.
• Responds to inquiries on customer orders, service information, and inventory availability.
• Assists with supplying customers and GROWMARK personnel with information regarding warehouse inventory records, order status records, backorder files, and vendor purchase order files.
• Assisting customers in the store and entering their purchases on the system.
• Processing credit card payments.
• Enters billing information for processing to Members and other customers on FBS system where applicable.
• Assume duties involving Baldwin Filter inventory, including placing orders and rotating filter inventory.
• Processes Baldwin Filter rebates for customers & balances credit invoices for rebates.
• Assists with daily bank deposits.

OTHER JOB FUNCTIONS

• Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
• Performs all other duties as assigned.

REQUIREMENTS

• Normally requires a high school education or equivalent, plus related clerical experience including written and verbal communication and mathematical skills.
• Must be able to perform keyboard entry and have good computer skills.
• Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.
• Must have and maintain a valid driver's license and satisfactory driving record.
• Frequently exposed to noisy conditions and working conditions that may include dust, fumes, chemicals, and electrical hazards that require appropriate safety measures.
• Ability and willingness to participate in required training that may include education on GROWMARK's policies and procedures and additional training as it relates to the requirements of the position.

At GROWMARK, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO), paid holidays, and parental leave, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.