Customer Service Representative (Greenwood, SC - Hybrid)

Lonza; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Lonza is seeking a Customer Service Representative to join their team in Greenwood, SC. This role focuses on driving sales for the Consumer Health and Pharmaceutical business unit, requiring strong problem-solving skills and a proactive approach to client relationships. The ideal candidate will possess a BS/BBA and have 3-5 years of relevant experience, contributing to the company's mission of improving lives globally.

Qualifications

• 3-5 years of customer service or direct selling experience.
• Proven track record of prospecting and closing deals.
• Willingness to travel for business purposes.

Responsibilities

• Develop and maintain positive connections with clients.
• Generate new business opportunities through outreach.
• Accurately forecast sales volumes and develop strategies.

Skills

Problem-solving

Communication

Sales strategy

Education

BS/BBA or equivalent experience

Job description

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

As a Customer Service Representative at Lonza AG in Greenwood, SC, you’ll be part of a world-class team dedicated to our Manufacturing operations. This role has been built to support our Consumer Health and Pharmaceutical business unit, driving positive connections and sales revenue. Joining us means being part of our ambitious growth journey and contributing to our mission to improve lives globally!

Key responsibilities:

• Develop and maintain positive connections with new and existing clients to drive sales revenue for the Consumer Health and Pharmaceutical business unit.
• Generate new business opportunities through direct outreach, cold-calling, lead management, face-to-face customer visits, and trade show attendance.
• Successfully complete sales strategies to promote products, services, and new technologies, ensuring flawless implementation and outstanding customer happiness.
• Accurately forecast sales volumes on a monthly basis and develop selling strategies that exceed business plans as determined by management.
• Collaborate closely with Account Solutions Representatives and Business Development Managers to expand potential business accounts and ensure seamless account setup and related activities.
• Communicate effectively with customers and internal teams to resolve issues, manage multiple projects, and meet strict timelines.
• Show a track record of being able to work extended hours as needed to meet business and customer demands, with onsite attendance being required.
• Contribute to continuous improvement initiatives by bringing strong problem-solving skills and attention to detail in a team-based environment.

Key requirements:

• BS/BBA or equivalent experience in Business, Marketing, or a related field.
• 3-5 years of customer service or direct selling experience with a proven track record of prospecting and closing deals at various revenue levels.
• Willingness to travel for business purposes (approximately 5-10%).
• Demonstrated success in applying a solution-selling approach and developing major account strategies.
• Background in consumer health, dietary supplements, sports nutrition, ingredients, pharmaceuticals, or manufacturing is a plus.
• Bilingual language proficiency may be required depending on territory assignment.

Join us and make a difference in a dynamic, collaborative environment where your skills and ideas will help craft the future of life sciences!

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving sophisticated problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.