Customer Service Representative (GA)

Prometric LLC; Georgia; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading assessment service provider is seeking a Customer Service Representative to provide remote support for candidates through the certification process. The role requires strong communication skills, the ability to multitask, and a high school diploma. Candidates should have at least 2 years of customer service experience. This position offers competitive pay and a supportive work environment.

Benefits

Paid Time Off

12 Paid Holidays

Generous Employee Referral Program

Opportunities for Career Growth

Free Employee Assistance Program

No Evening Shifts

No Selling and No Cold Calling

Vacation

Qualifications

• 2 years of customer service experience, preferably in a call center.
• Proven track record of meeting call center metrics.
• Ability to work remotely with productivity.

Responsibilities

• Assist candidates through the certification/testing process.
• Deliver quality call handling and meet established metrics.
• Maintain professionalism during interactions.

Skills

Multitasking in a fast-paced environment

Basic to intermediate computer software skills (Word, Excel, Outlook)

Excellent verbal and written communication skills

Empathy

Professionalism

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Overview

Job Title: Customer Service Representative

Department: Candidate Services

Location: Remote - Georgia (Fully Remote - Up to $17.50 Depending on experience)

Prometric is a leading provider of technology-enabled testing and assessment solutions to licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries. Prometric serves as an industry gatekeeper, ensuring a fair testing experience for all who come through our doors.

Job overview: In this position you will provide call center customer service support. We are looking for customer-oriented, self-driven, energetic people who are eager for an entry-level opportunity to learn and grow with a fast-growing, global organization.

Perks

• Paid Time Off
• 12 Paid Holidays
• Generous Employee Referral Program
• Opportunities for Career Growth
• Free Employee Assistance Program
• No Evening Shifts
• No Selling and No Cold Calling
• Vacation

Responsibilities

• Assist candidates (via phone calls, emails, and scanned applications) with the certification/testing process from registration to test delivery.
• Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
• Interact with candidates in a professional manner.
• Maintain a high degree of quality and accuracy in work.
• Answer calls to client standards, delivering high quality call handling that meets established metrics and goals.
• Follow guidelines and policies agreed between Prometric and its clients or partners and continually stay updated.
• Participate in Candidate Services activities that positively impact business growth and revenue.
• Communicate and participate in team meetings to share best practices, procedures, policies and clients.
• Ongoing 1:1s with your Supervisor.
• Continuously review and improve processes to enhance efficiency.

Qualifications

Education:

• High school diploma or equivalent

Experience:

• 2 years of customer service experience (call center, retail, restaurant, etc.)
• Proven track record of meeting or exceeding call center metrics (e.g., average handle time, quality, adherence)
• Experience handling high call volumes in a fast-paced environment
• Understanding call scripts, compliance requirements, and performance metrics

Skills:

• Ability to multitask in a fast-paced environment
• Basic to intermediate computer software skills (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Ability to empathize
• Professionalism during interactions with internal and external stakeholders
• Must complete full three weeks of training with no absences

Preferred Qualifications:

• Minimum of 1-2 years of call center customer service experience (inbound or outbound)
• Proven ability to work remotely or in a hybrid environment while maintaining productivity
• Experience handling escalations, complaints, or complex customer issues

Work Schedule & Remote Requirements

• Remote positions require a designated workspace at home free of distractions, kept in a clean and professional condition, and a safe working environment with proper lighting and ventilation
• Stable broadband internet service capable of supporting voice calls, video meetings, and multiple software applications simultaneously (recommended 50 Mbps+ download)

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.