Customer Service Representative (full-time), Nicholasville

Central Bank & Trust Co.

Nicholasville (KY)

On-site

USD 25,000 - 31,000

Full time

10 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Employee Stock Ownership Plan

401k Plan

Flexible Benefit Plan

Voluntary Life Insurance

AD&D Insurance

Discounted Banking Services

EAP (Free counseling sessions)

Discounted AAA Membership

Fitness Discounts

Vacation Purchase Plan

Interest-Free Computer Loan

Interest-Free Fitness Equipment Loan

Service Awards

Attendance Awards

Funeral Leave

Subsidized Parking (Downtown)

Sick Leave

Job summary

Central Bank & Trust Co. in Nicholasville, KY is seeking a Customer Service Representative (full-time) to assist customers with a variety of banking transactions from the Teller counter and desk side.

The role emphasizes accurate service, sales referrals to Investment Center, and building relationships with customers while meeting branch goals. Requires a HS diploma and at least one year of customer service experience; teller experience preferred.

Qualifications

High School diploma or GED required
Minimum of one year of customer service experience in retail or equivalent sales preferred
Teller experience preferred

Responsibilities

Performs teller duties: accepts deposits, cashes checks, and processes transactions
Acts as a sales leader, referring customers to related departments and promoting teller referrals
Opens and closes accounts and completes required documentation within training period
Builds relationships to meet sales goals and provide customer service
Answers calls, greets customers, maintains records and prepares reports
Performs audits and maintains internal controls within the banking center
Assists with consumer lending applications and loan payments
Manages account maintenance requests and deposits slips
Rents and releases safe deposit boxes and maintains vault procedures
May train new staff and mentor colleagues
Performs other duties as assigned

Skills

Verbal & written communication

Organization & time mgmt

Word & Excel

Lead others in sales

Banking products knowledge

Education

High School diploma or GED

Job description

Central Bank & Trust Co.

Customer Service Representative (full-time), Nicholasville

Location: Nicholasville, KY, US

Fulltime Hourly Full-Time

Requisition ID: 3244

Salary Range: $18.26 To $22.83 Hourly

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

FULL-TIME HOURLY (FT): These employees work from 30 to 40 hours each week and are paid on an hourly basis. They are eligible for the same benefits as salaried employees and paid time off is paid at 8 hours per day.

PART-TIME (PT): These employees work between 20 and 30 hours each week and are paid on an hourly basis. These employees are eligible for certain benefits based on their average hours and paid time off is paid on a prorated basis

JOB SUMMARY

Professionally and effectively assists customers and potential customers with a variety of banking transactions, inquiries, and other banking services from both the Teller counter and desk side.

EDUCATION/EXPERIENCE REQUIRED

High School diploma or GED
Minimum of one year of previous customer service experience in a retail environment or equivalent sales experience preferred
Teller experience preferred

QUALIFICATIONS/SKILLS REQUIRED

Excellent verbal and written communication skills
Strong organization, time management, follow-up and selling skills
Proficient in Word and Excel
Ability to lead others in sales and service
Knowledge of banking products and services preferred

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Performs Teller duties: Receives deposits for all deposit accounts, verifies cash and endorsements, and issues receipts; cashes checks and pays out cash upon verification of signature and customer balances within limits set forth; places holds on accounts for uncollected funds, and pays withdrawals after verifying balance and signatures; gathers conductor information when necessary under Bank Secrecy Act guidelines.
Functions as a sales leader within the banking center, selling bank services to existing and potential customers, referring customers and potential customers to Central Investment Center, Trust Department/Wealth Management, Central Insurance Services, and Central Mortgage Center as appropriate, and promoting and encouraging teller referrals and sales. Works closely with management to identify potential sales opportunities and assists with business development activities. Develops and maintains relationships with Central Bank business partners (Commercial Lending, Mortgage Lending, Wealth Management, CIC, and CIS) to maximize sales opportunities and achieve integration income goals.
Opens and closes personal and non personal accounts depending on level of training acquired, providing accurate documentation to the appropriate departments. (Must adhere to training curriculum to become fully functional in this role within the first 90 days after initial training period)
Establishes, retains and deepens relationships with current and potential bank customers to achieve sales goals and provide exceptional customer service. Provides broad base of financial and credit services with the goal of acquiring all of the existing or potential customer's business. Uses profiling analysis tool to identify cross-sale opportunities and makes outbound telephone calls in order to satisfy customer needs.
Answers incoming telephone calls, greets customers, maintains records, compiles and prepares administrative reports, orders banking center supplies, and distributes all mail within banking center. Orders all checks, deposit slips, and endorsement stamps, and issues counter checks and deposit slips.
Performs quarterly audits on tellers, official check logs, the collateral vault and other various documented items to maintain internal controls within the banking center detailed in the Banking Center Self-Audit Guide.
Assists in the process of consumer lending by taking and entering consumer loan applications Receives mortgage, installment loan, , credit card, PEL, or any other payments, after checking the amount and due date.
Generates account maintenance (title changes, address changes, stop payments, etc.) of any Central Bank account as requested by customers.
Rents and releases safe deposit storage boxes, maintains vault entry log, audits lease agreements and entry cards, and insures customers are billed annually. Sells gift cards to customers and maintains records of supplies and sales for balancing purposes.
Opens and closes banking center in a safe and secure manner. Ensures courier bag is prepared for daily run.
Performs as a back-up CVT as required, may also perform full CVT duties depending on branch cash demands and technology utilized at the banking center (for example, cash recyclers).
May train new Tellers/CSRs; mentors new staff members.
Assists with ATM balancing.
Must score at least 85% on Product Knowledge test annually; if applicant does not have a current score they must take and pass the Product Knowledge Exam within 90 days of starting the position.
Performs other duties as assigned.