Customer Service Representative (full-time), Lexington

Central Bank & Trust Co.; Lexington (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401k Plan

Flexible Benefit Plan

AD&D Insurance

Discounted Banking Services

EAP (Free counseling sessions)

Discounted AAA Membership

Fitness Discounts

Vacation Purchase Plan

Interest-Free Computer Loan

Interest-Free Fitness Equipment Loan

Service Awards

Attendance Awards

Funeral Leave

Subsidized Parking (Downtown)

Sick Leave

Job summary

Central Bank & Trust Co. is seeking a full-time Teller/CSR to professionally assist customers with a variety of banking transactions from both the Teller counter and desk side.

This hourly role emphasizes sales and service, developing customer relationships, and referrals to related centers. A high school diploma or GED is required, with one year of customer service experience preferred; teller experience is a plus. Training provided.

Qualifications

• High School diploma or GED required.
• Minimum one year of customer service experience; teller experience preferred.
• Strong communication and sales skills; ability to use Word and Excel.
• Knowledge of banking products and services preferred.

Responsibilities

• Performs Teller duties: deposits, cash handling, balance verification and receipts.
• Sells bank services; refers customers to Central Investment Center, Wealth Management, Insurance, and Mortgage Center as appropriate.
• Opens and closes personal and non-personal accounts with proper documentation.
• Establishes and deepens relationships to meet sales goals and provide customer service.
• Answers calls, greets customers, prepares reports, orders supplies, and manages mail.
• Performs quarterly audits on tellers and logs to maintain internal controls.
• Assists in consumer lending by processing loan applications and payments.
• May train new tellers/CSRs and mentor staff.

Skills

Verbal and written communication

Sales and cross-selling

Organization and time management

Customer service experience

Leadership in sales

Knowledge of banking products

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

FULL-TIME HOURLY (FT): These employees work from 30 to 40 hours each week and are paid on an hourly basis. They are eligible for the same benefits as salaried employees and paid time off is paid at 8 hours per day.

PART-TIME (PT): These employees work between 20 and 30 hours each week and are paid on an hourly basis. These employees are eligible for certain benefits based on their average hours and paid time off is paid on a prorated basis

JOB SUMMARY:

Professionally and effectively assists customers and potential customers with a variety of banking transactions, inquiries, and other banking services from both the Teller counter and desk side.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or GED
• Minimum of one year of previous customer service experience in a retail environment or equivalent sales experience preferred
• Teller experience preferred

QUALIFICATIONS/SKILLS REQUIRED:

• Excellent verbal and written communication skills
• Strong organization, time management, follow-up and selling skills
• Proficient in Word and Excel
• Ability to lead others in sales and service
• Knowledge of banking products and services preferred

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Performs Teller duties: Receives deposits for all deposit accounts, verifies cash and endorsements, and issues receipts; cashes checks and pays out cash upon verification of signature and customer balances within limits set forth; places holds on accounts for uncollected funds, and pays withdrawals after verifying balance and signatures; gathers conductor information when necessary under Bank Secrecy Act guidelines.
• Functions as a sales leader within the banking center, selling bank services to existing and potential customers, referring customers and potential customers to Central Investment Center, Trust Department/Wealth Management, Central Insurance Services, and Central Mortgage Center as appropriate, and promoting and encouraging teller referrals and sales. Works closely with management to identify potential sales opportunities and assists with business development activities. Develops and maintains relationships with Central Bank business partners (Commercial Lending, Mortgage Lending, Wealth Management, CIC, and CIS) to maximize sales opportunities and achieve integration income goals.
• Opens and closes personal and non personal accounts depending on level of training acquired, providing accurate documentation to the appropriate departments. (Must adhere to training curriculum to become fully functional in this role within the first 90 days after initial training period)
• Establishes, retains and deepens relationships with current and potential bank customers to achieve sales goals and provide exceptional customer service. Provides broad base of financial and credit services with the goal of acquiring all of the existing or potential customer’s business. Uses profiling analysis tool to identify cross-sale opportunities and makes outbound telephone calls in order to satisfy customer needs.
• Answers incoming telephone calls, greets customers, maintains records, compiles and prepares administrative reports, orders banking center supplies, and distributes all mail within banking center. Orders all checks, deposit slips, and endorsement stamps, and issues counter checks and deposit slips.
• Performs quarterly audits on tellers, official check logs, the collateral vault and other various documented items to maintain internal controls within the banking center detailed in the Banking Center Self-Audit Guide.
• Assists in the process of consumer lending by taking and entering consumer loan applications Receives mortgage, installment loan, , credit card, PEL, or any other payments, after checking the amount and due date.
• Generates account maintenance (title changes, address changes, stop payments, etc.) of any Central Bank account as requested by customers.
• Rents and releases safe deposit storage boxes, maintains vault entry log, audits lease agreements and entry cards, and insures customers are billed annually. Sells gift cards to customers and maintains records of supplies and sales for balancing purposes.
• Opens and closes banking center in a safe and secure manner. Ensures courier bag is prepared for daily run.
• Performs as a back-up CVT as required, may also perform full CVT duties depending on branch cash demands and technology utilized at the banking center (for example, cash recyclers).
• May train new Tellers/CSRs; mentors new staff members.
• Assists with ATM balancing.
• Must score at least 85% on Product Knowledge test annually; if applicant does not have a current score they must take and pass the Product Knowledge Exam within 90 days of starting the position.
• Performs other duties as assigned.

BENEFITS:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• Employee Stock Ownership Plan
• 401k Plan
• Flexible Benefit Plan
• Voluntary Life Insurance
• AD&D Insurance
• Discounted Banking Services
• EAP (Free counseling sessions)
• Discounted AAA Membership
• Fitness Discounts
• Vacation Purchase Plan
• Interest-Free Computer Loan
• Interest-Free Fitness Equipment Loan
• Service Awards
• Attendance Awards
• Funeral Leave
• Subsidized Parking (Downtown)
• Sick Leave