Customer Service Representative (Full-Time)

XPO; Colorado Springs (CO); In loco; USD 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance on day one

Life and disability insurance

PTO — up to 13 days first year

9 company holidays

401(k) with company match

Education assistance

Descrizione del lavoro

XPO is seeking a Customer Service Representative in Colorado Springs to support shipping, billing and customer inquiries on a fast-paced dock environment. The role emphasizes accuracy in documentation, tariff-based billing and problem resolution, with a focus on timely communication and quality service.

Ideal candidates bring 2 years of customer service, strong computer and 10-key skills, familiarity with Microsoft Office, and flexibility to work days, evenings, nights, and weekends.

Competenze

• 2 years of customer service experience required.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Willingness to work a variety of shifts including days, evenings, nights and weekends.

Mansioni

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties such as answering phones, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.
• Walk and/or stand for extended periods on a loading dock that may be slippery and not climate-controlled.

Conoscenze

Customer service experience

Computer skills

Typing

10-key skills

Microsoft Office

Descrizione del lavoro

Requisition ID390580-Posted11/05/2026-US

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Expected pay range: $22.10 to $25.42 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

  Customer Service Representatives are required to:

  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

  Applications are accepted on an ongoing basis until all open positions in this location are filled.

  About XPO

  XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

  We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

  All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

  The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

  Review XPO's candidate privacy statement here .