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CUSTOMER SERVICE REPRESENTATIVE - FT, PHX (3rd Shift)

Cutter Aviation

Phoenix (AZ)

On-site

Full time

Yesterday

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Job summary

Cutter Aviation is seeking an energetic Customer Service Representative for their Phoenix location. This entry-level role involves providing exceptional customer service and managing various customer interactions and transactions. Candidates should possess strong communication skills and a professional demeanor.

Qualifications

1-3 years of customer service experience required.
Strong interpersonal and communication skills are essential.
Must have computer skills and the ability to use radio communication.

Responsibilities

Provide information about products and services to customers.
Resolve customer complaints and ensure satisfaction.
Monitor the arrival and departure of all aircraft.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

CUSTOMER SERVICE REPRESENTATIVE - FT, PHX (3rd Shift)

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE - FT, PHX (3rd Shift) role at Cutter Aviation

CUSTOMER SERVICE REPRESENTATIVE - FT, PHX (3rd Shift)

2 days ago Be among the first 25 applicants

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE - FT, PHX (3rd Shift) role at Cutter Aviation

Phoenix AZ

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$19.00/hr starting pay, increases to $20.00/hr after successful completion of probationary period.

(Applicant understands this is an entry level position and some key components of the successful completion of the probationary period are: attendance, behavior and learning ability).

Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively Uses The Following To Meet Customer Needs

Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
Determine charges for services requested, collect payments, or arrange for billing.
Acknowledge customer dissatisfaction and resolve complaints.
Refer unresolved customer grievances to designated departments.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
Other duties and responsibilities as assigned.

Requirements And Skills

1-3 years of Customer Service Experience.
Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
Strong interpersonal and communication skills.
Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
Have professional appearance and mannerisms.
Must be able to multitask.

What To Expect

Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.

Salary Description

$19.00/hr

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Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Airlines and Aviation

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