Customer Service Representative - FT

Avis Budget Group; Louisville (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

On-job training

Paid time off

Medical insurance

401k

Employee discounts

Transit/parking benefit

Car rental discounts

Car purchase discounts

Job summary

Avis Budget Group in Louisville, KY is hiring for an outdoor, on-site customer service role at our airport locations. You will assist customers through the rental and return process and ensure a smooth experience. The position pays $15.00 per hour with a monthly commission opportunity and shift premium may apply.

If you are active, adaptable, and excel at friendly service, apply today. We offer paid time off, medical/dental insurance, 401(k), employee discounts, and other benefits.

Qualifications

• Valid Driver's License.
• Basic computer skills (typing, data entry).
• Effective verbal communication and customer service skills.
• Customer-first mindset with a genuine desire to help.
• Strong professionalism, patience, and clear communication.
• Willingness to work outdoors and stay active.
• Flexibility to work all shifts.
• Must be 18+ and legally allowed to work in the United States.
• On-site presence required; not remote.
• 6 months retail or customer service experience is a bonus.

Responsibilities

• Assist customers throughout the rental and return process at airport lots.
• Check vehicles and enter information into a handheld device.
• Process rentals for loyalty customers.
• Provide professional, friendly customer service for a smooth experience.

Skills

Valid driver's license

Customer service

Verbal communication

Basic computer skills

Typing

Data entry

Outdoor work

Flexible shifts

Job description

$15.00/hour Monthly Commission Opportunity Shift Premium may Apply

We're hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience - no matter where they're headed? If you're adaptable, service-minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations.

This is a dynamic, hands-on role where no two days are the same - and where your flexibility and customer service skills make a real difference.

What You'll Do

This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return.

Across all duties, you'll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Perks You'll Get

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
• Above perks may vary based on full-time/part-time status and location

What We're Looking For

• Valid Driver's License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• A customer-first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience in a fast-paced environment is a bonus

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Louisville

Kentucky

United States of America