Customer Service Representative Friday - Sunday

Planet Fitness - United FP Management, LLC; Bismarck (ND); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training & development

Free uniforms

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Planet Fitness in Bismarck, ND seeks a Customer Service Representative to greet members and support front desk operations. You will drive a positive member experience through superior service and effective communication.

You will handle sign-ups, inquiries, and account updates, while maintaining a clean, welcoming club environment. This role offers opportunities for training and development within a friendly, member-focused fitness community.

Qualifications

• Customer service experience is required.
• Honesty and good work ethic are essential.
• Basic computer proficiency is required.

Responsibilities

• Greet and assist potential members; provide a positive customer experience.
• Handle front desk tasks and answer phone calls.
• Take information calls and tours for prospective members.
• Assist in member sign-ups, cancellations, and account updates.
• Forward issues to Club Manager/Team Lead as needed.
• Keep the club neat and clean.

Skills

Customer service

Listening

Communication

Problem solving

Honesty

Job description

Benefits:

• Free uniforms
• Training & development
• Employee discounts
• Flexible schedule
• Free food & snacks

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skillsBasic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities