Customer Service Representative (French-speaking) - Pet Retail

Convergys; Mission (KS); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a global leader in technology and services as a Customer Service Representative. This role offers the chance to work remotely while providing exceptional service to clients in the pet retail sector. You will assist customers via calls and emails, ensuring their needs are met with empathy and professionalism. With a strong focus on career growth, the company provides extensive training and development programs to help you thrive. Enjoy a competitive salary, performance bonuses, and a supportive work environment that values your contributions. If you are passionate about customer service and ready to make a difference, this opportunity is for you!

Benefits

Competitive salary

Performance bonus

Full paid training

Career development programs

Language classes

Bring-a-friend bonus opportunities

Qualifications

• High level of French and fluent in English is essential.
• Previous Customer Service experience is highly valued.

Responsibilities

• Assist clients via inbound calls and e-mail.
• Resolve product or service problems by clarifying complaints.

Skills

French (written and oral)

English (B2)

Customer Service

Communication Skills

Empathy

Team Spirit

Customer-oriented

Tools

MS Office

Job description

Customer Service Representative (French-speaking) - Pet Retail

Customer Service Representative (French-speaking) - Pet Retail

Apply locations PRT Work From Home - Direct posted on Posted 4 Days Ago job requisition id R1577696

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Assist clients via inbound calls and e-mail by answering customers’ inquiries and/or attending to potential requests.
• Become a specialist in our Client’s products and services.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situations and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Your qualifications

• Have a high level of French (written and oral) and fluent in English (B2).
• Previous experience in Customer Service is highly valued.
• Excellent communication skills coupled with empathy, team spirit, and customer-oriented.
• Knowledge of MS Office package.
• Familiarity with Pet-related stuff is highly valued.
• Have a positive and can-do attitude.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
• Competitive salary and performance bonus.
• Remote work in Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Work From Home - Direct

Language Requirements: French (Required)

Time Type: