Customer Service Representative (French)

Phiture; United States; Remote; EUR 25,000 - 35,000; Full time

Job summary

A leading global travel & tourism brand is seeking a Customer Service Representative fluent in French to join their remote team. This role involves handling customer inquiries, fostering relationships, and ensuring satisfaction. The position offers competitive salary, performance incentives, and opportunities for professional growth within the BPO industry.

Benefits

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Collaborative and supportive work environment

Qualifications

• Native/fluent in French (C2) and fluent in English (B2).
• Previous experience in customer service is advantageous.
• Ability to handle technical inquiries and troubleshoot common issues.

Responsibilities

• Handle inquiries and requests across various communication channels.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement.

Skills

Communication

Problem-solving

Customer service principles

Job description

Position: Customer Service Representative (French)

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.
  
  
  

REQUIREMENTS:

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantagous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
  
  
  

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!
  
  
  

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2