Customer Service Representative - Forks

First Fed; Forks (WA); On-site; USD 51,577,000 - 87,681,000; Part time

Benefits offered by this job

Incentive plan paid quarterly/annually

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Employee Stock Ownership Plan

Gym membership reimbursement

Banking product discounts

Job summary

First Fed is a community bank serving the Pacific Northwest with a focus on growth and employee engagement. This part-time Teller position participates in sales referrals and daily cash handling while delivering friendly, accurate service to customers in a fast-paced setting.

Responsibilities include transactions, cross-selling basic products, and maintaining cash controls. Strong communication and math skills, plus reliability, are essential to success in this role.

Qualifications

• Bilingual English and Spanish fluency preferred.
• CSR I typically requires up to one year teller or cash handling experience.
• CSR II typically requires 1–2.5 years of teller experience.
• CSR III typically requires 2.5+ years of teller experience in financial institutions.
• Ability to demonstrate professional demeanor at all times.
• Effective listening and probing to identify customer needs.

Responsibilities

• Meet sales and referral goals by identifying and selling bank products and services.
• Cross-sell basic products or refer customers to specialists.
• Process cash transactions per policies; maintain cash drawer limits.
• Greet customers and call them by name during transactions.
• Balance cash drawer and teller transactions accurately.
• Safekeep money and ensure prompt transfer to prevent loss.
• Address customer questions and route to appropriate resources.
• May perform vault duties as needed.
• Maintain regular attendance.
• Perform related duties as required.

Skills

Bilingual English/Spanish

Customer service

Listening skills

Proficient typing/ten-key

Mathematical aptitude

Interpersonal skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

First Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest , Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us B est Bank on the Olympic Peninsula . We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism

We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative

We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect

We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth

We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership

We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose

Identify customer needs and sell Association products and services beneficial to customers needs. Process a variety of customer financial transactions in accordance with established guidelines and procedures.

This is a part-time position expected to work at least 20 hours per week.

Essential Functions

• Meet sales and referral goals by identifying and selling Association products and services beneficial to the customers needs. Develop and maintain a current knowledge of new and existing products and services.
• Support the Association’s sales objectives and campaigns by actively cross-selling basic products or by referring customers to other Association employees responsible for closing sales.
• Process a variety of customer financial transactions in accordance with established policies and procedures. Establish and maintain cash drawer limits according to policy.
• Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Call customers by name at least one time during the account transaction.
• Balance cash drawer and teller transactions in an accurate and secure manner within guidelines.
• Take consistent responsibility for the safekeeping of money received for cash drawer and the prompt accounting or transfer of funds to safeguard against loss.
• Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
• May perform vault duties such as ordering/shipping currency and coin and distributing money to tellers.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Qualifications & Requirements

• Minimum High school diplom a or certified equivalency.
• Bilingual English and Spanish fluency (speaking, reading and writing) preferred.
• CSR I - Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
• CSR II – Typically requires one (1) to two and a half (2.5) years of teller or strong cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
• CSR III – Typically requires two and a half (2.5) or more years of teller experience in a financial institution environment, to include commercial bank, savings bank, credit union, or prior experience in a centralized vault type of environment which requires the use of math skills to pay and receive cash to customers.
• Ability to demonstrate and maintain a professional, outgoing, and pleasant demeanor at all times.
• Effective listening/probing skills necessary to identify customer needs and effectively match with bank products and services
• Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing high level of customer service.
• Ability to create general correspondence and communicate effectively in verbal and written formats.
• Proficient keyboarding and ten-key/calculator skills. A working knowledge of Microsoft office applications including Word and Excel is preferred. Strong mathematical, organizational, and interpersonal skills.
• Ability to meet bonding requirements for employment purposes.
• Ability and willingness to work Saturday schedule as needed.
• Valid WA driver’s license.

Physical Requirements

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods.

Pay Range

CSR I

• The pay range for this position is $18.00 - $30.60
• The typical hiring range for this position is $18.00 - $20.66

CSR II

• The pay range for this position is $19.44 - $33.05
• The typical hiring range for this position is $19.44 - $22.31

CSR III

• The pay range for this position is $21.00 - $35.69
• The typical hiring range for this position is $21.00 - $24.09
• The incentive plan for this position is the Community Banking Incentive plan. It is paid out quarterly and annually based on branch and individual performance.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers

As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources via [e-mail] or call 360-460-2605. Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response.