Customer Service Representative for a Medical Supplies Store in the US (Home Based Full Time)

Virtual Coworker; Humble (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative opportunity awaits as a Customer Service Representative for a medical supplies store. This role, designed for dedicated individuals, involves handling customer calls, providing accurate information, and ensuring patient confidentiality. The ideal candidate will thrive in a home-based environment, equipped with the necessary technology and a quiet workspace. With a focus on teamwork, problem-solving, and self-motivation, you'll play a crucial part in enhancing customer experiences in the healthcare industry. Join a forward-thinking company that values your contributions and offers a flexible work schedule, all while making a difference in people's lives.

Qualifications

• Proficiency in computer skills and Microsoft Office Suite is essential.
• Excellent verbal and written English communication skills are required.

Responsibilities

• Handle inbound/outbound customer calls and assist in problem resolution.
• Maintain patient confidentiality and manage personal information.

Skills

Verbal Communication

Written Communication

Multitasking

Problem Solving

Self-Motivation

Time Management

Tools

Microsoft Office Suite

Job description

Customer Service Representative for a Medical Supplies Store in the US (Home Based Full Time)

• Job Category: Customer Service/Technical Support
• Work Schedule: Monday - Friday, 8:30am - 5:30pm Central Standard Time
• City: Humble
• State/Province: Texas
• Country: United States
• Client Location: USA
• Work Location: Home Based - Philippines
• Job Type: Full time

Client Information

The company specializes in providing medical equipment and supplies within the healthcare industry.

Job Description

• Handle inbound/outbound customer calls.
• Provide accurate status and assist in problem resolution.
• Work closely with the team to ensure all calls are answered in a timely manner.
• Work with personal information and maintain patient confidentiality.
• Handle other duties assigned by management.

Must Haves

• This role is open to Filipino citizens residing in the Philippines only.
• Proficiency in computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Excellent verbal and written English communication skills.
• Quiet workspace with little to no background noise.
• Ability to multitask, prioritize, and manage time efficiently.
• Strong self-motivation and self-direction; ability to work without constant supervision.
• Ability to analyze problems and strategize for better solutions.
• Team player attitude: open to feedback, direction, and correction.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:
• Perfectly working headset and webcam.
• Stable internet connection of at least 5 Mbps to 15 Mbps.
• Up to date computer system with a minimum of Windows 8 or Mac OS X.
• Quiet room with no distractions or background noises.
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift.
Only applicants meeting the strict criteria above will be contacted.

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