Customer Service Representative - Flooring Services of Texas

Flooring Services, LLC; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry leader in home building is seeking a dedicated Customer Service Representative to join their team. This role involves managing customer communications, creating support tickets, and ensuring seamless communication between customers and internal teams. The ideal candidate will possess exceptional attention to detail, strong organizational skills, and a commitment to providing outstanding customer service. Join a company that values integrity and respect, and be part of a supportive environment that prioritizes both customer satisfaction and employee well-being. This is a fantastic opportunity to contribute to a reputable organization while developing your career in customer service.

Benefits

Medical, Dental and Vision coverage

401K

Paid Holidays

Vacation and Personal Time

Employee appreciation events

Qualifications

• Exceptional communication and customer service skills are essential.
• Strong organizational abilities with attention to detail.

Responsibilities

• Manage customer inquiries via phone, email, and mobile app.
• Create and maintain customer support tickets with documentation.
• Facilitate communication between customers and internal teams.

Skills

Attention to Detail

Organizational Skills

Communication Skills

Customer Service Abilities

Multitasking

Knowledge of Construction Processes

Job description

Customer Service Representative - Flooring Services of Texas

Flooring Services and our affiliated entities has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

SUMMARY: We are seeking a customer-focused Customer Service Representative who is a fast-learning team player. The ideal candidate will manage customer communications, create support tickets, and bridge communication between customers, field supervisors, and internal teams.

• Manage customer inquiries across multiple channels, including phone, email, and field supervisor mobile application
• Create, track, and maintain accurate customer support tickets with comprehensive documentation
• Facilitate clear and consistent communication between field supervisors, builders, homeowners, and internal teams
• Provide timely and professional customer updates, escalating complex issues to appropriate team members when necessary
• Ensure all customer interactions meet and exceed company customer service standards

SKILLS/EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE:

• Exceptional attention to detail and organizational skills
• Strong communication and customer service abilities, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Knowledge of construction processes and safety requirements is a plus

BENEFITS OF WORKING WITH OUR TEAM:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More