Customer Service Representative - Floating

Pathfinder Bank; City of Oswego (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Career growth opportunities

Community-focused culture

Job summary

Pathfinder Bank is seeking a Customer Service Representative (Floating) to support operations across multiple branch locations in a community banking environment. You will handle customer transactions and deposit account servicing while ensuring regulatory compliance.

The role emphasizes a positive customer experience, strong teamwork, and flexibility to travel between branches as needed to support daily operations.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or cash handling experience preferred.
• Ability to travel between branch locations as needed.
• Strong communication and interpersonal skills necessary.
• Ability to work in a fast-paced banking environment and manage multiple priorities.

Responsibilities

• Process deposits, withdrawals, payments, and transfers per policy.
• Provide customer service for deposit accounts and general inquiries.
• Assist customers with account opening and basic financial needs.
• Maintain accuracy in cash handling and transaction processing.

Skills

Communication skills

Cash handling

Travel readiness

Education

High school diploma or equivalent

Tools

Banking software

Job description

Pathfinder Bank is seeking a Customer Service Representative (Floating) to support operations within a community banking and financial services environment. This role contributes to customer transactions, deposit account servicing, and branch support across multiple locations, ensuring a high level of service and adherence to banking regulations.

Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.

We offer:

• Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off
• Opportunities for career growth and internal mobility within a community bank
• A supportive team environment focused on employee development and engagement
• A community-focused culture with opportunities to give back locally

Position Summary

Provides a positive and professional customer service experience while supporting daily banking operations across multiple branch locations. Performs a variety of customer transactions and account servicing functions, while ensuring compliance with bank policies, procedures, and regulatory requirements.

Essential Functions

• Process customer transactions including deposits, withdrawals, payments, and transfers in accordance with banking policies and procedures
• Provide customer service support related to deposit accounts, account maintenance, and general banking inquiries
• Assist customers with account opening, product education, and basic financial services needs
• Maintain accuracy in cash handling, balancing, and transaction processing within established guidelines
• Support daily branch operations including teller line coverage and platform assistance as needed
• Travel between assigned branch locations to provide staffing support based on operational needsEnsure compliance with banking regulations, including customer identification procedures, privacy, and data security requirements
• Identify opportunities to refer bank products and services that align with customer needs
• Maintain a professional and positive customer experience during all interactions
• Perform administrative and operational tasks to support branch efficiency and service delivery

Requirements

• High school diploma or equivalent
• Prior customer service or cash handling experience
• Ability to travel between branch locations as needed
• Strong communication and interpersonal skills
• Ability to work in a fast-paced banking environment while managing multiple priorities
• Basic computer proficiency and ability to learn banking systems
• Strong attention to detail and accuracy in transaction processing
• Ability to adhere to banking policies, procedures, and regulatory requirements

Preferred Qualifications

• Experience in banking, financial services, or retail banking environment
• Knowledge of deposit accounts, teller operations, or basic banking products
• Previous experience handling customer transactions in a regulated environment

Salary Description

$17.00-$19.00 Hourly