Customer Service Representative - Float

Bank Of Wolcott; Wolcott (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of Wolcott is seeking a friendly and detail‑oriented Teller to join our team in Wolcott, IN. You will rotate between Monticello, Remington, and Wolcott offices to assist staffing needs and ensure smooth daily operations.

Responsibilities include handling transactions, opening new accounts, and providing online banking support while maintaining high ethical standards and confidentiality.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service and cash handling experience.
• Strong PC skills and proficiency with Microsoft Office.
• Strong listening, interpersonal, written and verbal skills.
• Ability to balance multiple priorities and work well in a team.
• Ability to follow company policies and procedures.
• Demonstrates problem solving, confidentiality, and diplomacy.

Responsibilities

• Provide outstanding customer service while performing banking transactions.
• Cashing checks, deposits, withdrawals, payments, and related tasks.
• Balance cash and daily transactions for cash line, vault and ATM.
• Open bank accounts with proper documentation.
• Assist with opening/closing procedures of the branch.
• Ensure compliance with BSA, OFAC, CIP and regulations.
• Maintain banking logs and comply with policies and laws.
• Support customers with online banking and debit card products.
• Understand and implement security controls for fraud awareness.
• Perform other operations duties as assigned.

Skills

Customer service

Cash handling

Microsoft Office

Interpersonal communication

Teamwork

Attention to detail

Problem solving

Confidentiality

Education

High School Diploma or GED

Tools

Branch Capture System

Job description

Position Function

The position is responsible for providing outstanding customer service while accurately and efficiently processing bank transactions, opening new accounts and assisting with customer financial needs in a friendly and professional manner.

Schedule

This position is Monday to Friday. Candidate will rotate between the Monticello, Remington, and Wolcott offices as needed to assist with staffing needs.

Role and Responsibilities

• Provide outstanding customer service while performing various banking transactions including cashing checks; process deposit and withdrawal transactions; accept loan, property tax and miscellaneous payments; accept stop payments, transaction disputes, etc.
• Balance cash and daily transactions of assigned cash line, vault and ATM.
• Process and verify check orders.
• Update customer account information as requested.
• Assist with opening and closing procedures of bank office.
• Open all bank offered deposit accounts while ensuring proper documentation is obtained.
• Understand and ensure compliance of regulations and related reporting requirements, including but not limited to, BSA, OFAC, & CIP.
• Maintain various banking logs.
• Ensure compliance with all Bank policies and procedures as well as state, federal and banking regulatory laws.
• Set an example of high ethical behavior, integrity and professional conduct to all employees, customers and communities.
• Maintain working knowledge of the Branch Capture System.
• Ability to provide customer support for online banking and debit card products.
• Understand fraud awareness risk and comply with security controls.
• Other operational duties as assigned.

Qualifications, Education Requirements and Preferred Skills

• High School Diploma or GED.
• One to two years of previous customer service and cash handling experience.
• Strong PC skills and proficient with Microsoft Office software.
• Strong listening, interpersonal, written and verbal skills.
• Ability to balance multiple priorities and work well in a team environment.
• Ability to follow company policies, guidelines, and procedures.
• Resourceful, demonstrates problem solving skills, as well as a self-guided learner.
• Ability to educate customers on bank products.
• High degree of accuracy and attention to detail.
• Enjoys working with people and the community.
• Ability to maintain confidentiality using tact and diplomacy.