Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC; Novi (MI); Hybrid; USD 20,664 - 22,041; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet, LLC in Novi, MI is hiring a Customer Service Representative for flexible working hours. This role involves greeting pet parents, answering calls, touring the facility, and promoting services to keep tails wagging.

You should have at least a high school diploma, 1+ year in customer service, and strong communication. The job requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Excellent communication across phones, email, and in person.
• Ability to stay professional under pressure.

Responsibilities

• Warmly welcome pet parents and their VIPs.
• Answer phones and multi-task efficiently.
• Tour facilities and promote services.
• Ensure vaccinations are on file.
• Check-in/check-out with care and accuracy.
• Handle payments and balance end-of-day cash drawer.
• Respond to complaints with patience and professionalism.
• Escort pets to enclosures and maintain lobby.
• Support team as needed.

Skills

Customer service

Communication skills

Multitasking

Sales skills

Teamwork

Friendly demeanor

Education

High school diploma or equivalent

Tools

POS systems

Computer literacy

Job description

## Customer Service Representative (Flexible Working Hours)Applylocations: Paw Print Inn- Novi, MItime type: Part timeposted on: Posted Todayjob requisition id: JR108150**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next** **Customer Service Representative at *Paw Print Inn*****—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \*and\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.**** **Perks & Pay:**Telehealth , 401k and Pet Insurance# Pay starts at **$15–$16.00/hour DOE + tips**Access your earned wages anytime with **DailyPay**.**** **Reporting To:**General Manager**** **What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.**** **What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned.**** **What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* 1+ year of customer service experience preferred.**If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.**Previous experience in a pet care center is required.