Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC; Melbourne (FL); Hybrid; USD 19,286 - 24,796; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet, LLC in Melbourne, FL is seeking a Customer Service Representative to greet pet parents, answer phones, and guide tours of the facility. This role emphasizes friendly service and operability in a busy pet-care environment.

You will handle check-ins/outs, process payments, and help maintain a clean, welcoming lobby. Availability for evenings, weekends, and holidays is required, and prior customer service experience is preferred.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Strong communication skills across phone, in-person, and email channels.
• Ability to multitask, stay organized, and work in a fast-paced pet-care environment.

Responsibilities

• Welcome pet parents and their pets with a friendly, professional demeanor.
• Answer phones, greet customers, and manage check-ins and check-outs.
• Assist with tours of the facility and upsell services to keep tails wagging.
• Handle transactions accurately and balance the cash drawer at day’s end.
• Respond to complaints calmly and professionally, ensuring guest satisfaction.

Skills

Excellent communication

Customer service

Multiline phone handling

Cash handling

Teamwork

Education

High school diploma or equivalent

Job description

## Customer Service Representative (Flexible Working Hours)Applylocations: Dog Spot Hotel- Melbourne, FLtime type: Part timeposted on: Posted Todayjob requisition id: JR108199**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next** **Customer Service Representative at *Dog Spot Hotel*****—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \*and\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.**** **Perks & Pay:**Telehealth , 401k and Pet InsurancePay starts at **$14.00/hour DOE + tips**Access your earned wages anytime with **DailyPay.****** **Reporting To:**General Manager**** **What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.**** **What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned.**** **What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* 1+ year of customer service experience preferred.**If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.**