Customer Service Representative (Flexible Working Hours)

Destination Pet; Cornelius (NC); Ibrido; USD 19.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Telehealth

401k

Pet Insurance

DailyPay

Descrizione del lavoro

Destination Pet is seeking a friendly Customer Service Representative at Camp Wagging Tails. You will greet pet families, answer calls, and guide clients through services while ensuring safety and cleanliness. The role requires evenings, weekends, and holiday availability, physical stamina, and a passion for pets.

We offer telehealth-friendly perks, 401k, pet insurance, and daily pay options. Prior customer service experience is preferred, with the chance to be part of a supportive, pet-loving

Competenze

• Experience in customer service or retail preferred.
• Must be able to work evenings, weekends, and holidays.
• Strong communication skills across phone, in-person, and email.

Mansioni

• Welcomes pet parents and VIPs like a 5-star resort, with friendly service.
• Answers phones with a smile and multitasks efficiently.
• Tours new clients and sells services that keep tails wagging.
• Keeps vaccinations on file for safety and compliance.
• Manages check-ins/check-outs with accuracy and personal touch.
• Handles cash and cards and balances the cash drawer at day end.
• Responds to complaints with patience and professionalism.
• escorts pet guests to/from enclosures with care.
• Keeps the lobby clean, welcoming, and ready for first impressions.
• Supports other team members when needed.

Conoscenze

Customer service

Communication

Phone handling

Multi-tasking

Problem solving

Team player

Formazione

High school diploma

Descrizione del lavoro

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We’re sniffing out our next Customer Service Representative at Camp Wagging Tails. —someone who can make every client feel like a VIP (Very Important Pet-parent). Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment. At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.

Perks & Pay: Telehealth , 401k and Pet Insurance Pay starts at $14–$16.00/hour DOE + tips Access your earned wages anytime with DailyPay.

Reporting To: General Manager

What You Should Know:

You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes. Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know). Availability on evenings, weekends, and holidays required (pets don’t take days off). Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.

What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
• Answering phones with a smile in your voice and multi‑tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up‑to‑date vaccinations are on file—because safety first.
• Managing check‑ins and check‑outs with efficiency and a personal touch (and the occasional treat).
• Handling cash, cards, and balancing the end‑of‑day cash drawer like the organized rockstar you are.
• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
• Jumping in to support other team members whenever needed.
• We’re all in this together.
• Other duties as assigned.

What You Bring to the Table:

• You’re a people‑person and a pet‑person.
• Previous experience in customer service or retail? Heckyes.
• You’vegotsolidcommunicationchops—phone, in‑person,email, you name it.
• Multi‑line phones and computer systems don’tscareyou.
• You’re cool under pressure and know how to keep things professional (even when someone’s barking—andwedon’tmeanthedog).
• Yousolveproblems faster than a lab chasing a tennis ball.
• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• If you’ve got the charmofa customer service pro and the heartofa dog mom (or dad), grab a name tag—we’re savingyoua spot.

DestinationPetLLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion.

Ready to join our pack? Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.