Customer Service Representative (Flexible Working Hours)

Destination Pet LLC; York Charter Township (MI); Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401k

Pet insurance

DailyPay access

Job summary

Destination Pet LLC in Michigan is seeking a friendly Pet Care Associate to welcome pet parents and their furry guests, assist with check-ins, tours, and service sales. This on-site position requires strong communication, multitasking, and a positive demeanor in a fast-paced retail pet care environment.

You’ll work evenings and weekends, lift up to 40 lbs, and start at $13–$14 per hour DOE plus tips, with benefits like DailyPay access, 401(k) and pet insurance.

Qualifications

• 3+ years of customer service experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Welcoming pet parents and their furry VIPs.
• Answering phones with a smile and multitasking.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations on file for safety.
• Managing check-ins and check-outs with efficiency and care.
• Handling cash, cards, and balancing end-of-day drawer.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

POS system

Computer systems

Job description

Perks & Pay

Telehealth , 401k and Pet Insurance Pay starts at $13–$14.00/hour DOE + tips Access your earned wages anytime with DailyPay.

Reporting To

General Manager

What You Should Know

You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes. Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know). Availability on evenings, weekends, and holidays required (pets don’t take days off). Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.

What You’ll Be Doing

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
• Answering phones with a smile in your voice and multi-tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file—because safety first.
• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
• Jumping in to support other team members whenever needed.
• We’re all in this together.
• Other duties as assigned.

What You Bring to the Table

You’re a people-person and a pet-person. Previous experience in customer service or retail? Heck yes. You’ve got solid communication chops—phone, in-person, email, you name it. Multi-line phones and computer systems don’t scare you. You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog). You solve problems faster than a lab chasing a tennis ball. High school diploma or equivalent required. 3+ years of customer service experience preferred. If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot. Must be available for am shifts (7am) and weekends.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion.

Ready to join our pack? Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.