Customer Service Representative First Shift Weekends only

Planet Fitness - Duo Fit, LLC; Westerville (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading fitness franchise where your passion for health and fitness can shine! This part-time role involves providing exceptional customer service, welcoming members, and ensuring a clean and safe environment. You will be the friendly face at the front desk, assisting with member inquiries, sign-ups, and maintaining club standards. If you thrive in a fast-paced environment and enjoy helping others achieve their fitness goals, this is the perfect opportunity for you. Embrace a positive atmosphere and contribute to a community dedicated to health and wellness!

Qualifications

• Customer service background preferred with a passion for fitness.
• Basic computer skills and exceptional interaction abilities required.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and maintain cleanliness of the club.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Communication Skills

Punctuality

Education

High School Diploma/GED

Job description

Job Summary

This job is Part-time and will require you to work both weekend days and potentially a weekday shift. Shift is 6am to 2pm.

Essential Duties and Responsibilities

1. Greet members, prospective members and guests by providing exceptional customer service.
2. Handle all front desk related activities not limited to:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check ID and Member barcodes into the system.
3. New member sign-up.
4. Take prospective members on a tour of the club.
5. Facilitate needed updates to member’s accounts.
6. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed.
7. Assist in maintaining the neatness and cleanliness of the club.
8. Assist in monitoring for safety of persons and cleanliness in the club.
9. Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
10. Stock locker rooms with proper supplies/paper products.
11. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
12. Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude at all times.
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent preferred.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person with members and answering incoming membership calls.
3. Must be able to occasionally lift up to 50 lbs.
4. Will dilute and clean with chemicals during shift.
5. Clean and sanitize equipment and often used surfaces in the club.
6. Monitor club and assist members throughout entirety of shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.