Customer Service Representative (First Shift/Full-Time)

Dawson Logistics; Danville (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in supply chain management is looking for a full-time Customer Service Representative to join their team in Danville, IL. The role involves supporting freight documentation and liaising with customers while performing various administrative duties. Candidates should have a high school diploma and at least one year of relevant experience. Dawson Logistics offers competitive wages, health benefits, and a supportive work environment.

Benefits

Health Insurance

Prescription Plans

Dental and Vision Insurance

Flex Savings Plan

Life Insurance

401K

Vacation

Paid Holidays

Qualifications

• 1+ year of previous work experience in a related position.
• Advanced level of knowledge of Microsoft Excel.
• Excellent multitasking and problem-solving skills.

Responsibilities

• Respond to inquiries and process documentation.
• Assist the warehouse team and manage inventory data.
• Create reports in Excel and maintain filing processes.

Skills

Multitasking

Problem Solving

Data Entry

Verbal Communication

Written Communication

Education

High School Diploma or Equivalent

College Experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Database Management

Job description

Customer Service Representative (First Shift/Full-Time)

Join to apply for the Customer Service Representative (First Shift/Full-Time) role at Dawson Logistics

Customer Service Representative (First Shift/Full-Time)

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Join to apply for the Customer Service Representative (First Shift/Full-Time) role at Dawson Logistics

About The Company

A national provider of customized supply chain management offering strategically customized product and data storage and fulfillment solutions as well as nationwide and international emergency response logistics. The Company is headquartered in Danville, Illinois with approximately 125 employees, with multiple operating facilities in 3 states.

About The Company

A national provider of customized supply chain management offering strategically customized product and data storage and fulfillment solutions as well as nationwide and international emergency response logistics. The Company is headquartered in Danville, Illinois with approximately 125 employees, with multiple operating facilities in 3 states.

Position Summary

Located onsite in the Warehouse office, the Customer Service Representative provides support by responding to inquiries, processing documentation of freight delivery or shipment and interacting with customer and other service providers in a prompt, courteous and effective manner. This position works closely with the warehouse team and assists with other general office duties as needed.

Position Type: Full-Time

Shift: Monday - Friday, 1st shift 9am-5:30pm *schedule may vary based on client needs

Key Duties And Responsibilities

• Performs general administrative duties including correspondence, filing, copying, data entry, and creating reports in Excel.
• Assists in documenting goods received by scanning bar codes and forwarding the information to inventory control specialists to provide proof of delivery.
• Expedites both full and less-than-truckload (LTL) shipments for local and long distance including, Canada, and Mexico.
• Enters inventory data into WMS system and specialized database program to provide accurate records of inventory.
• Assists by creating shipments, scanning and printing bills of lading for outbound truck drivers.
• Maintains filing process and systems.
• Consistently in contact with customer.
• Creates and runs ad hoc reports for Operations.
• Other duties as assigned.
  
  

Education

• High school diploma or equivalent, college experience a plus
  
  

Experience/Knowledge

• 1+ year of previous work experience in a related position
• Advanced level of knowledge of Microsoft Excel
• Intermediate level of knowledge of Microsoft Word and Outlook
• Intermediate level of knowledge of database management
• General knowledge of ISO Quality and Environmental Requirements
  
  

Skills/Abilities

• Excellent skills in multitasking, prioritizing, processing information quickly and organization
• Excellent skills at problem solving and handling confidential information
• Good data entry skills
• Good verbal and written communication skills
• Able to manage time effectively with multiple priorities and work independently
  
  

Dawson offers a competitive wage and excellent benefits. Benefits provided include: health insurance, prescription plans, dental, vision, flex savings plan, life insurance, vacation, paid holidays, and 401K. Candidates must be legally eligible for employment in the United States. We are an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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