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Customer Service Representative First Shift

Planet Fitness - Duo Fit, LLC

Westerville (OH)

On-site

USD 25,000 - 35,000

Full time

30+ days ago

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Job summary

An established industry player in fitness is seeking a dedicated front desk associate to provide exceptional customer service and maintain a welcoming environment. In this full-time role, you will engage with members and guests, assist with inquiries, and ensure the club remains clean and safe. Your upbeat attitude and commitment to customer satisfaction will be key in exceeding expectations. If you are passionate about health and fitness and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values positivity and reliability, and make a difference in the lives of club members every day.

Qualifications

  • Customer service background preferred and a passion for fitness.
  • Must be 18 years or older with a positive attitude.

Responsibilities

  • Greet members and guests, providing exceptional customer service.
  • Maintain cleanliness and safety of the club and assist members.

Skills

Customer Service Skills
Basic Computer Proficiency
Problem Solving
Listening Skills
Positive Attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

This job is full time and will require you to work one weekend day. Shift is 6am to 2pm.

Essential Duties and Responsibilities

  1. Greet members, prospective members, and guests by providing exceptional customer service.
  2. Handle all front desk related activities not limited to:
    1. Answer phones in a friendly manner and assist callers with a variety of questions.
    2. Check ID and Member barcodes into the system.
    3. New member sign-up.
    4. Take prospective members on a tour of the club.
  3. Facilitate needed updates to member accounts.
  4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed.
  5. Assist in maintaining the neatness and cleanliness of the club.
  6. Assist in monitoring for safety of persons and cleanliness in the club.
  7. Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
  8. Stock locker rooms with proper supplies/paper products.
  9. Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
  10. Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

  1. Customer service background preferred.
  2. Basic computer proficiency.
  3. A passion for fitness and health.
  4. Upbeat and positive attitude at all times.
  5. Punctuality and reliability are a must.
  6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
  7. Strong listener with the ability to empathize and problem solve.
  8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  9. High School diploma/GED equivalent preferred.
  10. Must be 18 years of age or older.

Physical Demands

  1. Continual standing and walking during shift.
  2. Continual talking in person with members and answering incoming membership calls.
  3. Must be able to occasionally lift up to 50 lbs.
  4. Will dilute and clean with chemicals during shift.
  5. Clean and sanitize equipment and often used surfaces in the club.
  6. Monitor club and assist members throughout the entirety of the shift.
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