Job Summary
This job is full time and will require you to work one weekend day. Shift is 6am to 2pm.
Essential Duties and Responsibilities
- Greet members, prospective members, and guests by providing exceptional customer service.
- Handle all front desk related activities not limited to:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check ID and Member barcodes into the system.
- New member sign-up.
- Take prospective members on a tour of the club.
- Facilitate needed updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Assist in monitoring for safety of persons and cleanliness in the club.
- Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
- Stock locker rooms with proper supplies/paper products.
- Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
- Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude at all times.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person with members and answering incoming membership calls.
- Must be able to occasionally lift up to 50 lbs.
- Will dilute and clean with chemicals during shift.
- Clean and sanitize equipment and often used surfaces in the club.
- Monitor club and assist members throughout the entirety of the shift.