Customer Service Representative First Shift

Planet Fitness Franchising, LLC; Hilliard (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness company is seeking Customer Service Associates for their facility in Hilliard, Ohio. This role involves providing outstanding service to members, managing front desk operations, and ensuring cleanliness throughout the club. Candidates should be passionate about fitness and possess strong customer service skills, maintaining a positive and professional attitude at all times.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Upbeat and positive attitude at all times.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist callers.
• Clean and sanitize equipment and maintain club hygiene.

Skills

Customer service

Basic computer proficiency

Strong listening

Problem-solving

Professional interaction

Education

High School diploma or GED equivalent

Job description

Job Summary
Shift is 6am to 2pm. Full time and part time available.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check ID and Member barcodes into the system
  • New member sign-up
  • Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift