Customer Service Representative - Fire Service Technician - Sprinkler

RXinsider LTD.; Morrisville, Northern (NC, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Disability, life and AD&D insurance

Paid time off & holidays

Skills development & career growth

Job summary

Cintas Corporation is seeking a Customer Service Representative - Fire Service Technician - Sprinkler to provide outstanding customer service to internal partners and customers through knowledge of alarm or sprinkler systems.

Responsibilities include reviewing field technicians’ reports to assess validity and cost of proposed repairs, preparing customer-facing deficiency repair proposals for approval, and assisting in technical training for internal partners.

Qualifications

• Minimum 5 years' Fire Systems experience.
• Ability to communicate effectively with AHJ's as needed.
• Excellent phone demeanor and experience with customer service.
• High School Diploma/GED.
• Conflict resolution & negotiation capabilities.
• Preferred: NICET certification and other fire certifications.
• Experience reading, understanding and creating quotes.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs.
• Preparation of customer facing deficiency repair proposals for approval.
• Assist in technical training for internal partners and miscellaneous projects.

Skills

Fire systems experience

Customer service

Phone skills

AHJ communication

Conflict resolution

Negotiation

Education

High School Diploma/GED

NICET certification

Tools

Microsoft Office

Job description

Requisition Number: 233720

Job Description

Cintas is seeking a Customer Service Representative - Fire Service Technician - Sprinkler to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems.

Responsibilities include:

• Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs.
• Preparation of customer facing deficiency repair proposals for approval.
• Assist in technical training for internal partners and miscellaneous projects.

Skills/Qualifications

Required

• Minimum 5 years' Fire Systems experience
• Ability to communicate effectively with AHJ's as needed
• Excellent phone demeanor and experience with customer service
• High School Diploma/GED
• Conflict resolution & negotiation capabilities

Preferred

• Experience with reading, understanding and creating quotes
• NICET and other Fire Certifications
• Accurate typing and 10 key pad skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Equal Opportunity Employer

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service

Organization: Fire

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift