Customer Service Representative - FBO - PT (40200)

Lehigh Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading airport authority is seeking a customer service representative to greet customers and assist with various requests. The role involves accounting functions, clerical duties, and requires excellent communication skills. Candidates must be detail-oriented and able to work in a fast-paced environment.

Qualifications

• Previous Customer Service Experience.
• Ability to handle multiple tasks effectively in a fast-paced environment.

Responsibilities

• Greeting customers and processing requests for accommodations.
• Accounting functions for daily collections and nightly reconciliation.
• Clerical duties and light cleaning as assigned.

Skills

Customer Service

Communication

Analytical Skills

Detail Oriented

Education

High School diploma

Tools

Computer skills

Job description

Major Responsibilities

• Greeting customers, processing requests for various accommodations including hotels, catering and transportation.
• Accounting functions for daily collections and nightly reconciliation.
• Greeting and handling Customers in a polite and friendly manner.
• Professionally communicate over a Unicom and two- way radio.
• Clerical duties and light cleaning as assigned. Must be detail oriented with exceptional Customer Service skills.
• Other duties as assigned.
  
  

Minimum Qualifications

• High School diploma
• Previous Customer Service Experience.
• Ability to handle multiple tasks effectively and accurately within multiple time restraints in a fast paced environment.
• Customer focused and analytical with good judgment, able to work under pressure and a team player.
• Computer skills.
• Read, write and speak English.
• Excellent communication and interpersonal skills with the ability to establish and maintain effective working relationships with co-workers, tenants and the general public.
• Aptitude to perform responsibilities with a positive attitude and in a professional manner at all times.
• Must be available to work nights, weekends and holidays.
• Valid driver’s license required and maintained that meets insurance requirements.
  
  

Physical Requirements

• Must be able to bend, kneel, push, pull and lift up to 50 lbs. unassisted
• While performing the duties of this job, the employee is required to talk or hear.
• The employee is required to sit for long periods of time and use hands and fingers.
• Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.
• Handles transactions required to board the aircraft in a timely and efficient manner.