Customer Service Representative - Fabric, Trim & Wallcoverings

kravet; New York (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Employee discount

Mon-Fri schedule

Job summary

Kravet, a leading luxury home furnishings company, is seeking a Customer Service Representative in New York to handle inquiries, order management, and assist customers across fabrics, trimmings, and wallcoverings.

The role emphasizes strong communication, multitasking, quick learning, and collaboration with other departments. It offers a Monday-Friday schedule and benefits.

Qualifications

• 2+ years in a customer service role.
• Prior remote work in a contact center environment.
• Experience with high-end luxury brand retailers or hospitality/service companies.
• Interest in Home Furnishings and Interior Design.
• Knowledge of trade suppliers, textiles, wall coverings, or furniture is a plus.

Responsibilities

• Handle inquiries regarding product specifications, pricing, availability, and inventory; provide web help and chat support.
• Manage end-to-end orders: review, entry, changes, follow-up; handle samples and returns.
• Resolve difficult situations professionally to protect customer satisfaction and company interests.
• Balance customer satisfaction with company interests using sound judgment.
• Provide inter-departmental support as needed.
• Maintain familiarity with product lines across brands.
• Communicate extensively via phone and email within a contact center platform.
• Follow company policies and procedures.

Skills

Communication skills

Google Suite

Attention to detail

Learning agility

Time management

Multitasking

Team player

Willingness to learn

Tools

Google Suite

Job description

The Opportunity:

The Customer Service Representative plays a key role in handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wallcoverings across all of our brands.

Responsibilities:

• Handling general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support.

• All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns.

• Taking ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand.

• Exercising critical thinking and use of good judgment to balance customer satisfaction and the best interests of the company

• Provide inter-departmental support to other business areas as necessary.

• Maintain familiarity with our product lines and collections across all brands.

• Extensive phone and email communication with customers, working within a contact center platform.

• Strong awareness of and ability to follow company policies and procedures.

Abilities/Key Competencies/Skills:

• Superior written and verbal communication skills.

• PC proficient with experience using Google Suite products.

• Must be able to work thoughtfully and thoroughly with continuous attention to detail.

• Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects.

• Excellent time management, organizational, and follow-up skills.

• Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises.

• Willingness to learn new products, procedures, and processes as business needs change.

• A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment.

Technical / Environmental Requirements:

• A quiet workspace free from distractions and background noise; participation in video meetings will be required on a regular basis

• High-speed broadband internet service.

Qualifications:

• 2+ Years in a Customer Service role.

• Prior history of working remotely in a contact center environment.

• Experience working for a high-end, luxury brand retailer or hospitality / service-oriented company.

• An interest in Home Furnishings and/or the Interior Design industry.

• Knowledge of or experience with other 'trade only' suppliers, textiles, wall coverings, and furniture expertise is not required but considered a plus.

Compensation & Benefits:

Pay Range: $42,000-$53,000

This job posting contains a pay range, which represents the range of salaries or hourly rates that Kravet believes, at the time of this posting, that it might be willing to pay for the posted job. Only where an external candidate has extensive experience, credentials, or expertise that far exceed those required or expected for the position, would Kravet consider paying a salary or rate near the higher end of the range.

Additional Perks:

• Health & Wellness: Comprehensive medical, dental, and vision insurance.

• Retirement: 401(k) with company matching.

• Generous PTO: Paid vacation, wellness days, and holidays.

• Employee Discount

• Work-Life Balance: Standard Monday-Friday schedule.

Why Kravet?

Joining Kravet means becoming part of a fifth-generation family-led business that has evolved from a small fabric house into a global leader in the to-the-trade home furnishings industry. Kravet owns Kravet, Lee Jofa, Groundworks, GP & J Baker, Brunschwig & Fils, and Donghia-specializing in style, luxury, and exceptional design. With locations in North America and worldwide, Kravet offers the highest level of customer service, quality products, and web technology for today's design professionals.

At Kravet, we value the different social identities that make us who we are. We are committed to a diverse and inclusive workplace that represents the many different cultures, experiences, and viewpoints that reflect our communities. Our promise is to be open to learning and to be an inclusive employer and partner, with thoughtful strategies and practices that amplify the different voices of our industry.

This job description has been designed to indicate the general nature and level of work performance by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.