Customer Service Representative - Express-Scripts - Remote

Cigna; West Virginia; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading health services provider in West Virginia is seeking a Customer Service Representative to support Pharmacy Benefit Services. The ideal candidate will have at least 2 years of experience in healthcare or call center environments, strong communication skills, and proficiency in Microsoft Office. This role offers salary up to $19 per hour, comprehensive benefits, and a flexible work-from-home lifestyle.

Benefits

Salary up to $19 per hour

Annual bonus plan

Comprehensive health benefits

Generous paid time off

Flexible work-from-home lifestyle

Qualifications

• 2+ years of relevant experience in healthcare and/or call center settings.
• Ability to adapt in a dynamic work environment.
• Strong computer skills including proficiency in Microsoft Office.

Responsibilities

• Answer inbound calls regarding Pharmacy Benefit Services.
• Update requests and provide shipment status to members.
• Facilitate medication transitions to home delivery.

Skills

Customer service skills

Organizational skills

Written communication

Verbal communication

Problem-solving skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Why consider this job opportunity:

• Salary up to $19 per hour
• Opportunity to participate in an annual bonus plan
• Comprehensive health benefits starting on day one, including medical, vision, and dental coverage
• Generous paid time off, with a minimum of 18 days per year, plus paid holidays
• Flexible work-from-home lifestyle with a supportive team environment
• Commitment to employee well-being with a focus on whole health programs

Responsibilities

• Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Services
• Update conversion requests and provide shipment status to members while ensuring accurate documentation
• Facilitate the transition of medications to home delivery and advocate for member patients with physicians
• Resolve questions and issues that may prevent order shipments and maintain compliance with regulatory requirements
• Uphold quality and productivity standards while delivering excellent customer service

Qualifications

• High School diploma or equivalent required
• At least 2+ years of relevant experience in healthcare and/or call center settings
• Strong computer skills, including proficiency in Microsoft Office
• Excellent organizational, written, and verbal communication skills
• Ability to adapt in a dynamic work environment and provide exceptional customer service

Preferred Qualifications

• Experience in a healthcare-related call center role
• Strong problem-solving skills and ability to make decisions quickly
• Ability to work a flexible schedule, including nights and weekends
• Proven ability to foster teamwork and partnership with cross-functional departments

#HealthServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.