Customer Service Representative - Express Scripts - Remote

Cigna; Utah; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading health services provider in Utah is seeking a candidate to manage inbound calls regarding Pharmacy Benefit Services. Responsibilities include answering inquiries, maintaining documentation, and providing excellent customer service. The ideal applicant has a high school diploma, 2+ years of relevant experience, and strong communication skills. The role requires flexibility in scheduling, including weekends and nights.

Qualifications

• Minimum of 2+ years of relevant experience in healthcare and/or call center settings.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Answer inbound calls regarding Pharmacy Benefit Services.
• Ensure accurate documentation for all contacts.
• Utilize active listening to address member concerns.

Skills

Customer service skills

Active listening

Problem-solving

Strong communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Employer Industry: Health Services

What to Expect (Job Responsibilities)

• Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Services
• Facilitate the transition of requested medications to home delivery and advocate for members' medication needs
• Ensure accurate documentation is maintained for all contacts to meet quality and regulatory standards
• Utilize active listening skills to address member concerns and provide appropriate options
• Maintain productivity standards while delivering excellent customer service

What is Required (Qualifications)

• High School diploma or equivalent required
• Minimum of 2+ years of relevant experience in healthcare and/or call center settings
• Strong computer skills, including proficiency in Microsoft Office
• Exceptional written and verbal communication skills, along with strong organizational abilities
• Ability to work a flexible schedule, including nights and weekends

How to Stand Out (Preferred Qualifications)

• Experience in a healthcare-related customer service role
• Proven ability to adapt in a dynamic work environment and solve problems effectively
• Experience working with cross-functional teams to improve customer experience

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