Customer Service Representative - Express Scripts - Remote

Cigna Health and Life Insurance Company; Northern (KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

The Cigna Group in Kentucky is seeking a Call Center Customer Service Representative to support Pharmacy Benefit Management (PBM) benefits. You will take inbound calls from members, providers, and pharmacies regarding PBM benefits and mail-order pharmacies.

Expect 70–80 calls daily, multitasking across multiple screens, and full participation in trainings. The role requires reliable attendance and a focus on resolving issues with excellent customer service.

Qualifications

• High School diploma or equivalent.
• 1 year of call center experience required.
• Dedicated workspace with no distractions.
• Proficient in Microsoft Outlook.
• Strong organization and communication skills.
• Ability to remain calm with difficult situations.

Responsibilities

• Answer inbound calls from members, providers, and pharmacies about PBM benefits and mail-order pharmacies.
• Handle 70–80 calls daily and multitask across several screens.
• Attend 100% of trainings and the first 90 days of employment.
• Maintain regular and predictable attendance.
• Strive for first-call resolution and strong customer service.

Skills

Call center experience

Communication skills

Organizational skills

Written & verbal communication

Calm under pressure

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Job description

**The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.****RESPONSIBILITIES**• Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies. • An average of 70-80 calls are expected daily.• Take calls back-to-back while toggling through several applications on multiple screens.• Attend 100% of trainings, and the first 90 days of employment.• Regular and predictable attendance.• Resolve customer complaints through independent problem-solving skills and one-call resolution. • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.**QUALIFICATIONS**• High School diploma or equivalent• 1 year of call center experience is required• A dedicated workspace with no distractions is required• Intermediate proficiency in Microsoft Outlook• Strong organization skills, written, and verbal communication skills• Ability to remain calm and helpful even when dealing with difficult situations • Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience• Computer literacy and ability to manage multiple applications simultaneously. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.