Customer Service Representative - Express Scripts - Remote

Cigna; Idaho; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading health services company is seeking candidates for a customer service role that primarily involves answering calls from members and providers. The position emphasizes remote work, and candidates should have at least a high school diploma and relevant experience in healthcare or call centers. The role offers competitive compensation and comprehensive benefits.

Benefits

Salary up to $19 per hour

Eligible for annual bonus

Comprehensive health benefits

401(k) with company match

Paid time off and holidays

Remote work opportunity

Qualifications

• Minimum of 2 years experience in healthcare and/or call center.
• Exceptional customer service skills required.
• Ability to handle difficult calls calmly.

Responsibilities

• Answer inbound calls regarding Pharmacy Benefit Services.
• Update conversion requests and shipment statuses.
• Maintain accurate documentation for compliance.

Skills

Customer service

Active listening

Flexibility in scheduling

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Employer Industry: Health Services

We are seeking candidates for a Health Services opportunity offering competitive compensation and comprehensive benefits. This role emphasizes remote work, strong customer service, and support for members, providers, and pharmacies.

Benefits

• Salary up to $19 per hour
• Eligible for an annual bonus plan
• Comprehensive health-related benefits from day one, including medical, vision, dental, and well-being programs
• 401(k) with company match and company-paid life insurance
• Minimum of 18 days of paid time off per year and paid holidays
• Opportunity to work from home and connect with coworkers and customers virtually

Responsibilities

• Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Services (PBS)
• Update conversion requests and provide shipment status to members
• Facilitate the transition of requested medications to home delivery
• Maintain accurate and complete documentation for all contacts to ensure quality and compliance
• Use active listening skills to address member concerns about medication coverage or costs

Qualifications

• High School diploma or equivalent required
• At least 2+ years of relevant experience in healthcare and/or call center preferred
• Strong computer skills, including proficiency in Microsoft Office
• Ability to provide exceptional customer service and remain calm with difficult callers
• Flexibility to work a schedule that includes nights and/or weekends

Preferred Qualifications

• Experience in a healthcare-related call center environment
• Strong organizational skills and ability to adapt in a dynamic work environment
• Knowledge of pharmacy benefits and home delivery processes
• Proven problem-solving skills and ability to make decisions quickly

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