Customer Service Representative - Express Scripts - Remote

Cigna; Georgia (VT); Remote; USD 10,000 - 60,000; Full time

Job summary

A health services company is seeking a dedicated professional to manage inbound calls related to Pharmacy Benefit Services. The ideal candidate will have strong communication skills, a high school diploma, and at least 2 years of relevant experience. This position offers an hourly rate up to $19, flexible scheduling, and a remote work environment. Comprehensive health benefits and paid time off are included.

Benefits

Annual bonus plan

Comprehensive health benefits

401(k) with company match

Paid time off and holidays

Qualifications

• 2+ years of relevant experience in healthcare and/or call center preferred.
• Ability to work a flexible schedule, including nights and/or weekends.

Responsibilities

• Answer inbound calls regarding Pharmacy Benefit Services.
• Facilitate medication transitions to home delivery.
• Ensure quality documentation in systems.

Skills

Strong computer skills

Exceptional organizational skills

Verbal communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Employer Industry: Health Services

Why consider this job opportunity:

• Hourly rate up to $19
• Opportunity to participate in an annual bonus plan
• Comprehensive range of health-related benefits including medical, vision, dental, and behavioral health programs starting on day one
• 401(k) with company match and company-paid life insurance
• Minimum of 18 days of paid time off per year and paid holidays
• Enjoy a work-from-home lifestyle with a supportive team environment

Responsibilities

• Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Services (PBS)
• Facilitate the transition of requested medications to home delivery and advocate for members by obtaining prescriptions
• Ensure accurate documentation is entered into systems to maintain quality and compliance
• Use active listening skills to address member concerns regarding medication coverage or costs
• Strive to meet or exceed call center metrics while providing excellent customer service

Qualifications

• High School diploma or equivalent required
• At least 2+ years of relevant experience in healthcare and/or call center preferred
• Strong computer skills, including proficiency in Microsoft Office
• Exceptional organizational, written, and verbal communication skills
• Ability to work a flexible schedule, including nights and/or weekends

Preferred Qualifications

• Experience in a dynamic work environment with the ability to learn quickly and solve problems
• Proven ability to foster teamwork and partnership with cross-functional departments to improve customer experience

#HealthServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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