Customer Service Representative - Express Scripts - Remote

Cigna; Colorado; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading health services provider is looking for customer service representatives to assist with Pharmacy Benefit Services. The role involves managing inbound calls and ensuring documentation accuracy. Candidates should have a high school diploma and at least 2 years of relevant experience. Benefits include comprehensive health coverage and a flexible work-from-home option.

Benefits

Comprehensive health benefits from day one

401(k) plan with company match

Minimum of 18 days paid time off per year

Qualifications

• Minimum 2 years of experience in healthcare or call center preferred.
• Ability to work flexible schedules including nights/weekends.
• Experience in a healthcare-related call center environment is a plus.

Responsibilities

• Answer inbound calls regarding Pharmacy Benefit Services.
• Facilitate medication transitions to home delivery.
• Ensure accurate documentation for all contacts.

Skills

Strong computer skills

Exceptional written and verbal communication skills

Organizational skills

Problem-solving skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Employer Industry: Health Services

Benefits

• Hourly rate up to $19
• Opportunity to participate in an annual bonus plan
• Comprehensive health benefits starting on day one, including medical, vision, and dental
• 401(k) plan with company match and tuition reimbursement
• Minimum of 18 days of paid time off per year and paid holidays
• Enjoy a work-from-home lifestyle with virtual connectivity

What to Expect (Job Responsibilities)

• Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Services
• Facilitate the transition of requested medications to home delivery and advocate for members by obtaining prescriptions
• Ensure accurate documentation for all contacts to maintain quality and compliance
• Utilize active listening skills to address member concerns about medication coverage or costs
• Uphold quality and productivity standards while meeting call center metrics

What is Required (Qualifications)

• High School diploma or equivalent required
• At least 2+ years of relevant experience in healthcare and/or call center preferred
• Strong computer skills, including proficiency in Microsoft Office
• Exceptional written and verbal communication skills, along with strong organizational skills
• Ability to work a flexible schedule, including nights and/or weekends

How to Stand Out (Preferred Qualifications)

• Experience in a healthcare-related call center environment
• Proven ability to remain calm and helpful when dealing with difficult callers
• Demonstrated problem-solving skills and adaptability in a dynamic work environment
• Experience fostering teamwork and partnership with cross-functional departments

#HealthServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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