Customer Service Representative- Entry Level

SureWerx; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

SureWerx is hiring an Entry Level Customer Service Representative for its Footwear Division in Portland, Oregon. This onsite role emphasizes accurate order processing, customer communication, and team support, with comprehensive training provided for those entering the field.

You will handle sales orders, verify information, and assist with inside sales support while maintaining timely records and a positive, professional demeanor in English.

Qualifications

• Excellent computer skills: order processing with computer and database systems.
• Attention to detail with a history of accuracy.
• Ability to handle a high volume of order entry in a fast-paced environment.
• Strong multi-tasking ability and positive attitude.
• Excellent written and verbal English communication.
• People-focused with friendly telephone manner and teamwork.

Responsibilities

• Process all sales orders via fax, email, and phone including price confirmation and warranty inquiries.
• Verify accuracy of customer and order information against existing records.
• Maintain customer emails and faxes and relay information to sales reps as needed.
• File purchase orders daily and ensure adherence to company guidelines.
• Follow policies and procedures to maintain operations and report changes.
• Perform general office duties and maintain customer information.

Skills

Excellent computer skills

Attention to detail

High-volume order entry

Multi-tasking

Great sense of humor

Positive attitude

Written and verbal English

People person

Friendly telephone manner

Creative problem solving

Quick on your feet

Team player

Strong organizational skills

Job description

Customer Service Representative- Entry Level

This is an entry-level position. Prior customer service experience is not required. This role is intended for in individual entering the customer service field and offers training and support.

Remote

SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.

At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services and markets. And we’ll invest in your career development, enabling you to grow and succeed.

The Customer Service Representative role is an onsite position within our Footwear Division in Portland, Oregon. Reporting directly to the Commercial Sales Operations Director, this role is responsible for maintaining day-to-day sales order entry activities

Key Responsibilities:

• Process all sales orders through fax, email, and telephone which includes order details such as: price confirmation, availability, credits, and warranty claims.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Maintain customer emails and faxes.
• Contribute to the team by offering inside sales support by relaying appropriate information to the sales representative.
• File purchase orders daily, to ensure the company is following guidelines.
• Maintain operations by following policies and procedures, reporting needed changes.
• Perform administrative and office duties such as filing, updating customer information, and contributing to general office functions.

Qualifications:

• Excellent computer skills: Order processing with computer and database systems.
• Attention to detail: very detailed oriented and has a history of not making errors.
• Ability to handle a high volume of order entry in a fast-paced environment.
• Strong ability to multi-task.
• Great sense of humor.
• Positive attitude.
• Excellent communication skills (written and verbal) in English.
• People person having the ability to work with a myriad of personalities.
• Friendly telephone manner.
• Creative problem solving.
• Quick on your feet and a logical approach to problem solving.
• Ability to work well in a team.
• Outstanding organizational skills.

SureWerx is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SureWerx are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, Strategic, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SureWerx will not tolerate discrimination or harassment based on any of these characteristics.

Applicants must have valid authorization to work in the United States for any employer and must not require, now or in the future, visa sponsorship or visa transfer.

WE STRIVE TO THE BEST GLOBAL LEAD IN SAFETY INNOVATION.

BE SMART. BE SAFE. BE SURE.

WE STRIVE TO THE BEST GLOBAL LEAD IN SAFETY INNOVATION.

Reference number

P-0249

Date Posted

August 19th

Location

United States, Oregon, Portland

Requirements

This is an entry-level position. Prior customer service experience is not required. This role is intended for in individual entering the customer service field and offers training and support.

Remote

Positions available

1

SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.

At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services and markets. And we’ll invest in your career development, enabling you to grow and succeed.

The Customer Service Representative role is an onsite position within our Footwear Division in Portland, Oregon. Reporting directly to the Commercial Sales Operations Director, this role is responsible for maintaining day-to-day sales order entry activities

Key Responsibilities:

• Process all sales orders through fax, email, and telephone which includes order details such as: price confirmation, availability, credits, and warranty claims.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Maintain customer emails and faxes.
• Contribute to the team by offering inside sales support by relaying appropriate information to the sales representative.
• File purchase orders daily, to ensure the company is following guidelines.
• Maintain operations by following policies and procedures, reporting needed changes.
• Perform administrative and office duties such as filing, updating customer information, and contributing to general office functions.

Qualifications:

• Excellent computer skills: Order processing with computer and database systems.
• Attention to detail: very detailed oriented and has a history of not making errors.
• Great time management skills.
• Ability to handle a high volume of order entry in a fast-paced environment.
• Strong ability to multi-task.
• Great sense of humor.
• Positive attitude.
• Excellent communication skills (written and verbal) in English.
• People person having the ability to work with a myriad of personalities.
• Friendly telephone manner.
• Creative problem solving.
• Quick on your feet and a logical approach to problem solving.
• Ability to work well in a team.
• Outstanding organizational skills.

SureWerx is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SureWerx are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, Strategic, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SureWerx will not tolerate discrimination or harassment based on any of these characteristics.

Applicants must have valid authorization to work in the United States for any employer and must not require, now or in the future, visa sponsorship or visa transfer.

WE STRIVE TO THE BEST GLOBAL LEAD IN SAFETY INNOVATION. BE SMART. BE SAFE. BE SURE. WE STRIVE TO THE BEST GLOBAL LEAD IN SAFETY INNOVATION. BE SMART. BE SAFE. BE SURE.