Customer Service Representative — Entry Level

GEM; Norfolk (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

GEM is seeking an energetic Entry-Level Customer Service Representative to join our growing team. You will represent client brands through direct customer interactions, community outreach, event marketing, and promotional campaigns.

The ideal candidate is comfortable speaking with people, enjoys working in a team environment, and is motivated to develop professional communication, customer service, and leadership skills.

Qualifications

• No previous customer service or marketing experience required.
• Strong verbal and interpersonal communication skills.
• Friendly, professional, and customer-oriented attitude.
• Ability to work effectively in a team.
• Strong organization and time-management skills.
• Comfortable working in a fast-paced, people-focused environment.
• Willingness to learn and accept coaching.
• Reliable, accountable, and goal-oriented.

Responsibilities

• Interact directly with customers and community members in a professional and friendly manner.
• Represent client brands and organizations at events, promotional activities, and community outreach campaigns.
• Provide accurate information about products, services, campaigns, or initiatives.
• Answer customer questions and address concerns professionally.
• Build positive relationships with customers and community members.
• Assist with event setup, promotional activities, and on-site campaign execution.
• Communicate customer feedback and campaign information to team leaders.
• Work collaboratively with team members to meet campaign and performance goals.
• Maintain a professional and positive representation of GEM and its clients.
• Participate in ongoing training, coaching, and professional development.

Skills

Verbal communication

Interpersonal skills

Team collaboration

Time management

Organizational skills

Willingness to learn

Reliability

Job description

GEM is seeking an energetic and customer-focused Entry-Level Customer Service Representative to join our growing team. In this role, you will represent client brands through direct customer interactions, community outreach, event marketing, and promotional campaigns.

The ideal candidate is comfortable speaking with people, enjoys working in a team environment, and is motivated to develop professional communication, customer service, and leadership skills.

Responsibilities

• Interact directly with customers and community members in a professional and friendly manner.

• Represent client brands and organizations at events, promotional activities, and community outreach campaigns.

• Provide accurate information about products, services, campaigns, or initiatives.

• Answer customer questions and address concerns professionally.

• Build positive relationships with customers and community members.

• Assist with event setup, promotional activities, and on-site campaign execution.

• Communicate customer feedback and campaign information to team leaders.

• Work collaboratively with team members to meet campaign and performance goals.

• Maintain a professional and positive representation of GEM and its clients.

• Participate in ongoing training, coaching, and professional development.

Qualifications

• No previous customer service or marketing experience required; entry-level candidates are encouraged to apply.

• Strong verbal and interpersonal communication skills.

• Friendly, professional, and customer-oriented attitude.

• Ability to work effectively in a team.

• Strong organization and time-management skills.

• Comfortable working in a fast-paced, people-focused environment.

• Willingness to learn and accept coaching.

• Reliable, accountable, and goal-oriented.