Customer Service Representative (English) – Remote, Long-Term Role

Hubstaff blog; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A U.S.-based pet care company is seeking a highly qualified Customer Service Representative for a long-term remote role. The position involves assisting American customers via phone, managing calls efficiently, and maintaining service standards. Candidates must have at least 3 years of experience in customer service, fluent spoken English, and a reliable workspace. Interested applicants should submit a video introduction along with their resume and expected pay.

Qualifications

• Minimum 3 years of phone-based customer service experience.
• Fluent, clear, and professional spoken English (C1 minimum).
• Typing speed of at least 40 words per minute.

Responsibilities

• Manage inbound and outbound calls, resolving issues.
• Document customer interactions accurately in CRM.
• Meet performance standards for call volume and customer satisfaction.

Skills

Problem-solving

Verbal communication

Active listening

Tools

Zoho

HubSpot

VOIP dialer software

Zoom

Microsoft Teams

Job description

Customer Service Representative (English) – Remote, Long-Term Role full time

We are a U.S.-based company in the pet care industry seeking highly qualified Customer Service Representatives to provide exceptional phone support to our American customers. This is a remote, direct hire, long-term position where you will assist pet owners by scheduling appointments, providing updates, and ensuring a high standard of service.

This position requires fluent, clear, and professional spoken English, with excellent pronunciation and the ability to communicate effectively with U.S.-based customers by phone. Only candidates with strong, proven customer service experience will be considered.

• Manage inbound calls: assist customers, schedule appointments, resolve issues, and escalate when necessary
• Conduct outbound calls: follow up with customers, provide updates, and maintain positive relationships
• Communicate consistently with clarity, professionalism, empathy, and confidence
• Accurately document customer interactions in the CRM
• Meet and maintain performance standards for call volume, quality, and customer satisfaction
• Fluent English (C1 minimum; C2 or near-native strongly preferred)
• Clear, confident, and professional spoken English that U.S.-based customers can easily understand
• Minimum of 3 years of phone-based customer service experience (preferably supporting U.S. clients or working in an international call center)
• Strong verbal communication and active listening skills
• Proven ability to handle a high volume of calls while delivering excellent customer service
• Strong problem-solving ability and attention to detail
• Typing speed of at least 40 words per minute
• Proficiency with tools such as Zoho, HubSpot, VOIP dialer software, Zoom, or Microsoft Teams
• Reliable high-speed internet, quiet workspace, and quality headset
• Availability for shifts between 10 AM and 10 PM EST, including some weekends

Qualified candidates can expect $4.00 to $7.00 USD per hour, depending on experience, communication skills, and overall profile.

Due to the high volume of applicants, we require a 60-second video introduction in English as part of the application process.

Your video must include:

• A personal introduction
• A summary of your phone-based customer service and/or sales experience
• A key accomplishment related to customer service

Applications without a video will not be considered.

Please submit:

• Your updated resume
• Your expected hourly or monthly rate
• A link or file with your 60-second video introduction

We are seeking individuals who take pride in delivering high-quality customer service and are interested in building a long-term working relationship. We look forward to your application.